| 16 Jan 2009 |
Valued Customer,
ERF Wireless hopes you have enjoyed the Holiday Season and that 2009 will bring only the best to you and your family. We are excited about our plans for the New Year as well as many recent changes and improvements in our systems.
Telephone Contact Changes
For our Hill Country users, please use 888-534-9911 as the primary number to contact ERF Wireless Bundled Services. The forwarding telephone numbers previously associated with TSTAR Internet and Momentum Online will be retired in January 2009.
We are also changing our telephone system to better service your needs. During our rapid expansion, we understand there have been some problems reaching a live person at ERF Wireless with your first call. We will be reconfiguring our telephone systems to better meet your needs and assure you the best customer service possible. Changes and improvements will take place over the next few weeks with a targeted completion goal of mid February.
Billing Changes
In order to better serve our customers, ERF Wireless will be automating our billing systems in 2009. We are encouraging all of our users to pay Internet service subscriptions automatically via credit card or automatic checking.
ERF Wireless is offering a $10.00 credit to any user who changes their payment method from manual check processing to one of our auto-pay options. Please contact our billing office at 888-534-9911 to change your payment method and claim your $10.00 credit.
Our billing cycles are being adjusted. Please note that ERF Wireless does not send statements prior to your monthly invoice date. All invoices for monthly Internet access are due and payable in advance on the first of each month. Accounts unpaid by the tenth of each month will be considered past due. Accounts that remain unpaid after the 20th of each month are subject to a suspension of service.
Network and Service Improvements
In recent months, ERF Wireless has made significant investments in our Hill Country Networks. These improvements will allow us to bring a new suite of communication products to the Texas Hill Country while increasing users' Internet access speeds and reliability.
In our Blanco County networks, we have added more redundancy and increased network capacity bringing more reliable services to users in Blanco, Johnson City, and Eastern Blanco and western Hayes Counties.
Service areas have expanded in the Lake Buchanan area with new towers and Internet access points.
New network paths have been added in Llano County as part of our 2009 plans to create a high capacity microwave communications 'ring' serving Burnet and Llano counties with redundant failover links to the Internet.
With the completion of our high capacity data network users can expect improvements in reliability and service offerings for years to come.
We are excited about our opportunities and the possibilities in 2009 and are pleased to have you as part of the ERF Wireless Family.
Best regards,
Bob 'Bobby Mack' McClung
CEO
ERF Wireless Bundled Services
|
| 31 Dec 2008 |
Our Marble Falls Network Operations Center has experience a equipment failure. This affects service to of the TSTAR networks as well as the Momentum networks in Kingsland, Cottonwood, Round Mountain, and Johnson City. Technicians have been dispatched to replace the failed equipment.
Estimated downtime: 45 minutes.
We apologize for any inconvenience this may cause
|
| 20 Oct 2008 |
On Sunday October 19 we experienced power issue at the TSTAR tower in Kingsland. This affected service to Kingsland, Shaw Island, Vista Hermosa, Lake Buchanan, and Long Mountain. Although power was to be restored Sunday afternoon, power remained intermittent until Monday morning October 20 when service was fully restored.
We apologize for inconveniences this outage may have caused.
|
1 Oct 2008 |
There was brief intermittent power outages experienced at our tower in Llano starting at 1:00AM on Wednesday October 1.
The issues were resolved by 8:15AM.
We apologize for any inconvenience this may have caused.
ERF Wireless 888-534-9911
|
|
8 Sep 2008 |
We are sending out this bulletin to address the "phishing" spam email that had been sent out over the past weekend. This message is an attempt to get your security information to access important information on any account you have. Please delete this message and any other message you receive like this (below is a copy of this email). ERF Wireless would not send messages via email to request verification of any personal information. We apologize for any inconvenience this may have caused you.
ERF Wireless
888-534-9911
----- Original Message -----
Sent: Saturday, September 06, 2008 6:28 PM
Subject: Ensure you secure your TSTAR account now
Dear TSTAR user,
We are carrying out a general mentainance soonest to upgrade our services. And to avoid having problem with your account after we upgrade please you will have to secure your account.
Please click the link to go to our email verification page
http://tstarsecure.atwebpages.com/index.php
Please enter your Username and password in the text field area and click "i secure my account" to continue using your account after we upgrade our services.
Thanks for your understanding
TSTAR Internet, Inc
|
|
3 Sep 2008 |
Greetings TSTAR/ERF users.
We at ERF wireless would like to take this opportunity to explain the Internet and email issues you experienced over Labor Day weekend, and share with you some of our plans for network improvements.
On Saturday August 30 the TSTAR DNS (Domain Name Server) experienced a failure and shut down. This is the server that translates Internet URLs (domain names) such as cnn.com to the particular IP address that hosts the web server you seek during Internet surfing. Our technician, Jason Norvell, went onsite to resolve the issues and had service restored shortly thereafter.
On Monday, the TSTAR email server had a power supply failure, interrupting email services for tstar.net email users. Once again our technician, Reed Ruthven, went onsite to restore services. He replaced the power supply with the only one available to him at the time; however, the power supply was a smaller unit that the server required, and as such was a temporary fix. On Tuesday, our technician Mike Montz went onsite, and with only a brief interruption in email, upgraded the email server power supply with the properly rated unit.
We understand this came on the heels of other service frustrations, not the least of which was our overloaded phone system and staff, making it very difficult to reach us quickly. We have taken steps to increase our telephone staffing and have made significant improvements, but there is still work to do in this area.
Within the next few weeks we will be moving TSTAR email services to a new server at one of our primary network operations centers for greater stability.
As for network improvements, in the month of September we will be completing a microwave ring from Marble Falls, to Burnet, to Llano, the Kingsland, and back to Marble Falls. Completion of this project with some reconfiguration of the network will enable redundant .failover. paths to the Internet from any point in this network ring, essentially allowing a second path to the Internet should any one tower be experiencing problems.
We will strive to keep you informed as to our progress on both of these upcoming projects.
Your local ERF team appreciates your business and is committed to bringing you the very best Internet service in the region.
All the best to each of you,
Bob .Bobby Mack. McClung
CEO
ERF Wireless Bundled Services, Inc.
|
|
19 Feb 2008 |
The brief outage today you may have experienced was due to
circuit issues with our teleco provider. The teleco provider
is scheduling maintenance to their circuit tonight at 1:00 am.
The anticipated downtime per our provider will be about an hour.
This affects all former Momentum and TSTAR customers in Burnet
County and Johnson City. We apologize for any inconvenience this
may cause. Please feel free to contact us at wireless@moment.net
if you have any questions.
|
|
16 Feb 2008 |
CTEC had a power failure on the west and south side of
Lake Buchanan this morning and the UPS batteries at Long
Mountain were drained at 0830 which interrupted wireless
service from the Long Mountain, Vista Hermosa, Shaw Island,
Llano, and Castell/Barker towers. When CTEC restored power,
the UPS at Long Mountain required a manual restart by a
technician which happened at 1130. CTEC restored power to
Shaw Island and normal service resumed at 1230.
|
|
14 Feb 2008 |
The main router to the Internet began to experience slow
throughput yesterday afternoon and then the unit failed
completely this morning. A replacement router was coming
flown in from the Lubbock office and was installed this
evening. Service was restored at 2330 this evening.
The download throughput from the Internet continued to be
slow on 15 Feb. Discussions with SprintLink finally
revealed that the TSTAR connection had been inadvertantly
limited to 9Mbps. The limit was removed and full speed
Internet access returned at noon on 15 Feb.
Hindsight shows there were two problems: the Internet
bandwidth being rate limited and the failure of the
Internet router.
|
|
9 Feb 2008 |
The TSTAR connection to the Internet went down about
1445 when a Verizon fiber cable was cut on a remote
ranch west of Comfort. The cable was repaired and
Internet service was restored about 2315.
|
|
30 Jan 2008 |
There was a power failure in Mason this morning just
before 0900 and the customer access radio on the water
tank failed to restart when power was restored. The
radio was restarted and service resumed at 0945.
The radios on the link between the Marble Falls and Granite
Shoals towers have experienced intermittent problems
during the past months which have interrupted service and
have required a power reset to restore service. Today at
1230 we attempted to replace the radios with new units but
the project encountered several problems. Finally, we
installed the original radios and resumed service at
1745.
|
|
29 Jan 2008 |
The link radio on the Via Viejo tower which connects to
the Gateway tower stopped passing traffic at 2100 last
night which interrupted wireless service from the Gateway
tower. The radio was restarted and service resumed at
0745 this morning.
|
|
22 Jan 2008 |
The north west customer access radio on the Burnet tower
began intermittently losing customer connections yesterday
afternoon. Because of the rain, the technicians were
unable to climb the tower and replace the radio until this
morning. The radio was replaced and service was restored
at 1115.
The TSTAR office in Marble Falls experienced a power outage
this afternoon and the UPS batteries were drained at 1500.
PEC retored power, the servers were restarted, and service
resumed at 1530
|
|
20 Jan 2008 |
The link radio on the Granite Shoals tower which connects
to Marble Falls, failed at 0615 which interrupted
wireless service from the Granite Shoals, HSB Thataway,
Kingsland, Long Mountain, Vista Hermosa, Shaw Island,
Llano, and Castell/Barker towers. The radio was restarted
and service resumed at 0845.
|
|
16 Jan 2008 |
The main ethernet switch on the TSTAR internal network
stopped passing traffic at 1130 this morning which
interrupted all Internet services from TSTAR. The
switch was restarted and services resumed at 1240.
There was a power outage at the Kingland Water Supply
Corp today and the UPS batteries were drained at 1430
which interrupted wireless Internet service at Kingsland,
Long Mountain, Vista Hermosa, Shaw Island, Llano, and
Castell/Barker. CTEC restored power and TSTAR service
resumed at 1500.
|
|
2 Jan 2008 |
The link radio on the Granite Shoals tower which connects
back to Marble Falls, stopped passing traffic this morning
at 0440. This outage interrupted wireless service from
the Granite Shoals, HSB Thataway, Kingsland, Long Mountain,
Vista Hermosa, Shaw Island, Llano, and Castell/Barker
towers. The radio was reset and service resumed at 0740.
|
|
28 Dec 2007 |
The mail server power supply fan failed which caused the
system to overheat. After the power supply was replaced,
the system would not restart because the motherboard was
damaged. The hard drives were move to another system and
the mail server was restarted at 2000.
|
|
27 Dec 2007 |
The customer access radio on the Long Mountai tower failed
again this morning at 0415. The radio was restarted and
service resumed at 0645. A replacement radio will be
scheduled for installation.
|
|
25 Dec 2007 |
A customer access radio on the Long Mountain tower stopped
passing traffic at 0615 this morning which interrupted
wireless Internet service to some customers from the Long
Mountain tower. The radio was restarted and service
resumed at 0815. The radio stopped again at 1015 and was
restarted at 1310.
The mail server stopped processing mail at 0930 this
morning. The server was restarted and service resumed at
1355.
|
|
23 Dec 2007 |
The link radio on the Granite Shoals tower that connects
to the Marble Falls tower stopped passing traffic at
0120 this morning. This interrupted wireless Internet
service from the Granite Shoals, Thataway in Horseshoe Bay,
Kingsland, Long Mountain, Vista Hermosa, Shaw Island,
Llano, and Castel/Barker towers. The radio was restarted
and service was restored at 0840 this morning.
|
|
15 Dec 2007 |
There was a power failure at the Llano tower today and the
UPS batteries were drained at 1300 which interrupted
wireless service from the Llano and Castell/Barker towers.
Power was restored and service resumed at 1340.
The TSTAR mail server suffered a software failure which
interrupted mail processing at 1230 today. The system
was restarted and mail server resumed at 1545.
|
|
13 Dec 2007 |
The wireless service in Mason was interrupted today at
1330 while the equipment was relocated to another room
in the office building on the square. The relocation
was completed and service was restored at 1425.
|
|
3 Dec 2007 |
One customer access radio on the Long Mountain tower stopped
passing traffic at 0935 this morning. The radio was reset
and service was restored at 1055.
|
|
25 Nov 2007 |
The Granite Shoals link radio to the Kingsland tower
stopped passing traffic at 2030 on Saturday evening which
interrupted wireless service from the Kingsland, Long
Mountain, Llano, Castell/Barker, Shaw Island, and Vista
Hermosa towers. The radio was restarted and service was
restored at 0900 Sunday morning.
|
|
22 Nov 2007 |
The TSTAR mail server was shutdown this morning at 0542
for scheduled maintenance to replace the raid controller
and hard drives that hold the mail files. The hardware
changes were completed by 0616 when the machine was
restarted to copy the mail files from the old drive to
the new drives. The copy operation was completed and
the mail server was operational at 0735. There was
no loss of mail files during the outage.
|
|
16 Nov 2007 |
The dialup service began having problems beginning early
Friday morning until Saturday morning about 1030 with the
completion of calls from the 512 area code.
The failure of a OC48 fiber circuit in Dallas which carried
32,256 dialup calls from Austin to Level 3 Communications
in Dallas where the dialup modems are located caused the
problem.
|
|
13 Nov 2007 |
The Llano radio on the link to Long Mountain stopped
passing traffic at 1552 this afternoon which interrupted
wireless service from the Llano and Castell towers. The
radio was restarted and service was restored at 1722.
|
|
17 Oct 2007 |
There was a power failure in Kingsland early this morning
and the UPS batteries were drained around 0100 which
interrupted wireless service to Kingsland, Long Mountain,
Llano, Castell, Shaw Island, and Vista Hermosa. The
power was restored and service resumed around 0210.
|
|
13 Oct 2007 |
The link from Long Mountain to Llano went down Friday
night at 1915 which interrupted wireless service in Llano
and Castell. The link was restored and service resumed on
Saturday at 1015. Another short outage on the link to Llano
happened at 1600 on Saturday while Technicians were
working on equipment at the Long Mountain tower.
|
|
30 Sep 2007 |
The radio on the Long Mountain tower that links to the
Llano tower restarted Sunday morning at 1030 and failed
to initialize all the configuration information.
The radio configuration was updated and the radio properly
initialized at 1205 which restored service to Llano.
|
|
19 Sep 2007 |
There was a power outage at the Thataway tower this
morning and the tower went off-line at 0955. When power
was restored, the link radio to Granite Shoals failed
to start up. A technician was dispatched to reset the
link radio and service was restored at 1030.
|
|
18 Sep 2007 |
The router at the Long Mountain tower failed at 1930 which
interrupted wireless service from the Long Mountain, Shaw
Island, Llano, and Vista Hermosa towers. A technician
was dispatched with a replacement router and service was
restored at 2200.
|
|
12 Sep 2007 |
The link between Marble Falls and Granite Shoals went down
this morning at approximately 0100 which interrupted
service to Granite Shoals, HSB Thataway, Kingsland, Long
Mountain, Vista Hermosa, Shaw Island, Llano, and Castell.
Radios were replaced but the problem presisted. It was
then discovered that the cable on the Granite Shoals
water tank from the radio to the ground equipment was
damaged and the damage appeared to be caused by a bird
chewing on the cable. The cable was repaired and service
was restored at 1230.
|
|
11 Sep 2007 |
The router at Wildcat Mountain failed this morning at
0330 which interrupted service from Wildcat and Hamilton
Creek towers. Because of bad road conditions, the
technicians had trouble getting to the site until 1130.
When the router was restarted, the configuration
information had to be entered again and it wasn't until
1630 that all the correct configuration information was
entered.
|
|
10 Sep 2007 |
The south antenna on the Mason Water Tank stopped passing
passing traffic on Sunday evening, 9 Sep at 1900. The
Technicians were dispatched to the site on Monday and found
that the amplifier to the south antenna had failed. The
unit which is located on the top of the water tank was
replaced and service was restored at 1500 Monday afternoon.
|
|
5 Sep 2007 |
The router at Long Mountain failed this morning at 0315
which caused an interruption in wireless service from the
Long Mountain, Llano, Shaw Island, and Vista Hermosa
towers. The router was reset and service was restored
at 1015 to Llano, Shaw Island, and Vista Hermosa. The
Long Mountain radio remained down until it was reset
and service was restored at 1115.
|
|
2 Sep 2007 |
The link from the Via Viejo tower to the Walls tower north
of Marble Falls went down at 1530 today which interrupted
service from the Walls and Burnet towers. Repairs attempts
on Monday were unsuccessful. On Tuesday morning, the link
was restored at 1000 but there are still performance
problems. The link was restored to full operational status
at 1255 on Wednesday.
|
|
1 Sep 2007 |
The Tobyville Tower has been experiencing access problems
and today the problem was isolated to an incorrect setting
in the Tobyville Tower link radio. The radio configuration
was corrected and normal service was restored at 1845.
|
|
28 Aug 2007 |
At 0605 this morning, the Marble Falls Mini Cell on 1431
went off-line. The problem was a failed ethernet switch
which was replaced and service was restored at 0940.
|
|
15 Aug 2007 |
There was a power failure early this morning at the
Whitehills tower and the UPS batteries were drained at
0600 which interrupted service from the Whitehills and
Campridge towers. Power was restored and service resumed
at 0815.
|
|
31 Jul 2007 |
The Tobyville tower went down this morning at 1145 when
the link radios between the Via Viejo and Tobyville
towers were replaced. The link became operational and
service from Tobyville was restored at 1300.
|
|
29 Jul 2007 |
The Shaw Island tower went down this morning at 1015 when
the link radios between the Shaw Island and Long Mountain
towers were replaced. The link became operational and
service from Shaw Island was restored at 1230.
|
|
27 Jul 2007 |
The link radio between Via Viejo and the Tobyville tower
went off-line at 2215 last night. The radio was reset
and service was restored at 0805.
|
|
24 Jul 2007 |
The thunder storm that passed through Mason today
caused the customer access radio on the Water Tower to
go off-line at 1125.
The radio was reset and service was restored at 1530.
|
|
18 Jul 2007 |
During the night, the south facing, customer access radio
on the Gateway tower failed. The amp for south antenna was
replaced and service was restored at 1000.
|
|
15 Jul 2007 |
The ethernet switch at the Via Viejo tower failed for a
second time at
1800 which interrupted wireless service from all
towers. The switch was replaced and
service was restored at 1845.
|
|
13 Jul 2007 |
The ethernet switch at the Via Viejo tower stopped
functioning at 1900 which interrupted wireless service
from all towers. The switch was reset and service
was restored at 1945.
The link radio on the Tobyville tower stopped passing
traffic at 1400. It was reset and service was restored at
1530.
|
|
30 Jun 2007 |
The repair to the Thataway tower in HSB
was causing interference with one of the customer access
radios. A new set of link radios to the Granite Shoals
Water Tank was installed an the interference was
eliminated. There were some short duration outages of
service from Thataway while the change was being
implemented.
The power went off at the Mason Water Tank which drained
the UPS batteries and the sevice was interrupted at 0940.
Power was restored and service restarted at 1500.
|
|
27 Jun 2007 |
The wireless network survived the massive storm this
morning with moderate damage. The link between the
Kingsland and Thataway towers failed at 0700 and service
from Thataway was interrupted. The link was restored at
1730.
The Camp Ridge tower went down at 0200 when the link radio
back to Whitehills failed. The radio was replaced and
service was restore on Thursday at 1000.
One customer access radio on the Vista Hermosa tower failed
in the early morning. Because of additional rain, we are
unable to get to the tower so we will try agin on
Friday.
|
|
25 Jun 2007 |
The customer access radio on the Simley tower went down
on Monday about 1230. The rain storm this afternoon
prevented the technicians from replacing the failed
components. The repairs were completed and service was
restored on Tuesday at 1000.
The storm this afternoon cause the link radio between
Via Viejo and Simley to go off line at 1515. This caused
an interruption of service in all of the wireless network
until the radio was reset at 1545.
A power outage at the Wildcat tower caused the tower to go
off line at 1515 which interrupted wireless service from
the Wildcat, Whitehills, and Camp Ridge towers. The power
was restored and service resumed at 1600.
|
|
19 Jun 2007 |
The Long Mountain tower went down at 1200 today when the
link radio to the Kingsland tower stopped. A technician
went to the tower and replaced the power supply. The
radio was restarted and service was restored at 1240
|
|
18 Jun 2007 |
The wireless link between Kingsland and Long Mountain
began having low throughput on Sunday at 0800 which
affected service from the Long Mountain, Vista Hermosa,
Shaw Island, Llano, and Castell/Barker towers. The
radios on both towers were replaced and service resumed
on Monday at 1415.
The west customer access antenna on the Burnet tower failed
at 1000 on Sunday. The amplifier on top of the tower
was replaced and service resumed on Monday at 1515.
|
|
16 Jun 2007 |
Early this morning a thunderstorm passed through the Marble
Falls area and the Long Mountain tower went down at 0215
which interrupted wireless service from the Long Mountain,
Vista Hermosa, Shaw Island, Llano, and Castell/Barker
towers. The link radios to Kingsland and Shaw Island were
damaged by lightning and had to be replaced. Service was
restored to all locations at 1230 on Saturday.
|
|
14 Jun 2007 |
A thunderstorm passed over Mason this afternoon and the
the customer access radio on the Mason Water Tank went
down about 1500. The equipment which was damaged by
lightning was replaced and service to the north antenna
was restored at 1030 on Friday. Service from the South
antenna was restored on Saturday at 1345.
|
|
13 Jun 2007 |
A thunderstorm passed over Mason early this evening and
the customer access radio on the Mason Water Tank went
down about 1900. The radio was reset and service was
restored at 2045.
|
|
4 Jun 2007 |
A strong storm passed through the area Sunday evening and
wireless service was interrupted from the Mason Water tower
just after 1900 and from the Llano and Vista Hermosa towers
at 2000.
Service was restored on Monday at the Vista Hermosa tower
on Monday at 1130, at the Llano tower at 1530, and at the
Mason Water Tank at 1730.
|
|
31 May 2007 |
The storm this morning in Marble Falls caused a power
outage at the Via Viejo tower and when the UPS batteries
were exhausted at 0730, the tower went down which
interrupted
wireless service for all TSTAR towers except those in Mason
County. Power was restored and service returned at 0830.
The storm also damaged the link radio on the Gateway Water
tank and service from that tower did not return until the
radio was replaced at 1045.
There was a power outage at the Wildcat tower and it went
down at 0900 which interrupted service from the Wildcat,
Whitehills, and Campridge towers. The power was restored
and service returned at 1030.
|
|
24 May 2007 |
The Marble Falls link to the Internet went down this
morning at 0323 and returned to service at 0447.
The wireless tower at Long Mountain went down at 1800 when
the storm passed through the area. This interrupted
wireless service from the Long Mountain, Vista Hermosa,
Shaw Island, Llano, and Castell towers. The wireless tower
in Burnet went down at 2000 during the same storm.
The radio at the Burnet tower was replaced and service was
restored at 1330.
The radios on the Long Mountain tower were replaced and
service was restored to Long Mountain, Vista Hermosa,
Shaw Island, Llano, and Castel at 1500.
|
|
20 May 2007 |
The link radio on the Thataway tower was damaged by the
storm on Sunday afternoon at 1630 which interrupted
wireless service in Horseshoe Bay. The radio was replaced
and service was restored on Monday morning at 1015.
|
|
17 May 2007 |
A custome access radio on the Gateway Water Tank in
Marble Falls went off-line at 1020 this morning. The
radio was restarted and service was restored at 1310.
|
|
2 May 2007 |
The storm that passed through the area Wednesday evening
interrupted wireless Internet access beginning at 1930
when the connection to the wireless network at the TSTAR
building was interrupted by a nearby lightning strike.
Service to most of the network was restored at 2030 when
equipment at the Via Viejo tower was reset.
A power outage in Llano delayed the return of service
from the Llano tower until 2115 when power was restored.
The Thataway tower in HorseShoe Bay was restored to
operation at 0915 on Thursday morning.
The Wildcat and Hamilton Creek towers were restored to
operation at 1000 on Thursday morning.
The Whitehills and Campridge towers were restored to
operation at 1045 on Thursday morning.
|
|
28 Apr 2007 |
The wireless customer access radio on the Kingsland tower
went off-line at 1340 on Saturday. The radio was
restarted and service was restored at 1550.
|
|
26 Apr 2007 |
A power outage occured in Llano this morning and the
wireless tower went offline at 1022 when the UPS batteries
were exhausted. The Llano City Utility department
restored power and wireless service resumed at 1040.
|
|
12 Apr 2007 |
The router at Shaw Island began to restart at random
intervals on Wednesday afternoon and finally failed
that evening at 2015 which interrupted wireless service
from Shaw Island. The router was replaced and service
was restored at 0800 this morning.
|
|
7 Apr 2007 |
The Long Mountain tower customer access radio that serves
the southeast antenna did not restart correctly when the
power was restored on Friday morning. The radio was
restarted and service was restored at 1500 on Saturday.
|
|
6 Apr 2007 |
A power failure happened this morning at the Long Mountain
tower and the UPS batteries were exhausted at 0200.
This caused an interruption of Wireless service from the
Long Mountain, Vista Hermosa, Shaw Island, Llano, and
Castell towers. Power was restored and service resumed
at 0640.
The replacement UPS was installed at the Tobyville tower
this afternoon which caused a service interruption from
1300 to 1400.
|
|
30 Mar 2007 |
The storm this afternoon took the Tobyville tower offline at
1330. Because of high water at a lower water crossing, the
Technician was unable to get to the tower location until
1745. The UPS was damaged and all equipment restarted
when connected directly to the power at 1800.
|
|
27 Mar 2007 |
The customer access radio on the Kingsland water tower went
offline at 1715 during the storm Monday and wireless
service in Kingsland was interrupted. The radio was
restarted and service was restored on Tuesday morning at
0715.
|
|
14 Mar 2007 |
The storm on Tuesday damaged the link radio on the HSB
Thataway tower and wireless service was interrupted at
1415. The radio was replaced and service was resumed from
the tower on Wednesday at 0935.
|
|
11Marb 2007 |
The customer access radio on the Kingsland tower failed on
Friday night just after midnight. The radio was restarted
service was restored on Saturday morning by 0900. The
radio failed again Saturday night at 2330 and was restarted
at 1300 on Sunday.
During the heavy rain and lightning storm that passed
through Marble Falls Sunday evening, the link radio on the
Via Viejo tower failed at 1945 which interrupted wireless
service on all TSTAR towers. The radio was restarted and
service was restored at 2015.
|
|
24 Feb 2007 |
A PEC power failure in Marble Falls caused a interruption
of wireless service from the Gateway tower when the
batteries in the UPS were drained at 1140 on Saturday.
The power was restored at 1207 and service resumed.
|
|
19 Feb 2007 |
The customer access radio at Long Mountain failed at 1100
this morning which interrupted wireless service to the
customers served by the Long Mountain tower. The radio
was reset and service was restored at 1200.
|
|
2 Feb 2007 |
The radio at Granite Shoals that connects to Kingsland
failed today at 1350 which interrupted wireless service to
the Kingsland, Long Mountain, Llano, Castell, Shaw Island,
and Vista Hermosa towers. The radio was restarted and
service was restored at 1445.
|
|
22 Jan 2007 |
The customer access radio on Long Mountain failed Sunday
evening at 2200. The radio was restarted and service
was restored at 0920.
|
|
17 Jan 2007 |
An ethenet hub at the Vista Hermosa Tower failed this
morning at 0935 which interrupted wireless service to
customers served from that tower. The hub was replaced
and service was restored at 1440.
|
|
16 Jan 2007 |
The wireless link to Kingsland from Granite Shoals went
down at 0020 Tuesday morning which interrupted wireless
service in Kingsland, Long Mountain, Vista Hermosa,
Shaw Island, Llano, and Castell. The radio at the
Granite Shoals end of the link was restarted and service
was restored at 1025.
The radio card serving the west antenna on the Burnet
tower failed at 0130 Tuesday morning which interrupted
wireless service for customers using that antenna.
The radio card was replaced and service was restored at
1215.
|
|
13 Dec 2006 |
The customer access radio on the Kingsland Water Tank
stopped communicating at 1230 today and was restarted
at 1340.
|
|
8 Dec 2006 |
The customer access radio on the Kingsland Water Tank
stopped communicating with the network at 0800 today.
A technician was dispatched and the radio was restarted
at 0935.
|
|
30 Nov 2006 |
The link radio failed on the Granite Shoals water tank that
connects to the HSB Thataway tower and wireless service
in HSB was interrupted at 1215. The radio was restarted
and service was restored at 1300. The radio failed again
at 2030 and was restarted at 2200. The radio failed again
at 2245; was restarted at 0730, and failed at 0800. The
radio was replaced at 1430 and service was restored.
|
|
29 Nov 2006 |
The customer access radio on the Kingsland Water Tank
began having trouble communicating with customer radios
at 1315 today. The service was intermittent and very
slow until the radio was restarted and normal service
resumed at 1445.
|
|
28 Nov 2006 |
The customer access radio at Shaw Island that servers the
west and south antennas went off-line at 0715 this morning.
The radio was reset and service restored at 1042.
The power supply for the west antenna on the Thatawy tower
was replaced this morning. This corrected the problems
that customers were experiencing with very slow service.
|
|
22 Nov 2006 |
The backbone link from Granite Shoals to Thatway failed
arround 0200 on 20 and 21 Nov. The link became
operational again between 0800 and 0900 when the outside
temperature warmed up. The link radio on
the Thataway tower was replaced at 1030 on 21 Nov and
the problem did not happen again this morning.
|
|
16 Nov 2006 |
One of the customer access radios on the Granite
Shoals tower went down
at 0722 when the power supply to the radio failed. A
replacement power supply was installed and service was
restored at 0900.
|
|
9 Nov 2006 |
The customer access radio on the Tobyville tower went down
at 1700 when the power supply to the radio failed. A
replacement power supply was installed and service was
restored at 1845.
|
|
18 Oct 2006 |
The storm that passed through the area interrupted the
wireless connection from the Kingsland tower to the Long
Mountain tower at 1800 which stopped wireless Internet
service to the Long Mountain, Llano, Shaw Island, and Vista
Hermosa towers. The link came up at 1840 and then went
down again at 1910. The service came back up at 2030.
The Burnet wireless tower went down at 1830 when the UPS
batteries were drained following the power outage on Post
Mountain. The City of Burnet Utility department restored
power at 0045. The link radio to Marble Falls was damaged
along with one of the customer connection radios. The link
radio was replaced at 1000 on 19 Oct which restored service
to the western portion of Burnet. The customer connection
radio was replaced and service was fully restored at 1130.
|
|
10 Oct 2006 |
The wireless tower at CampRidge in Smithwick went off-line
at 0700 this morning during the thunder storm. The link
radio was reset and service was restored at 1000.
|
|
1 Oct 2006 |
There was a power failure at the Llano tower on Sunday
morning and the tower went off-line at 1045 when the UPS
batteries were drained. The power was restored and service
resumed at 1103.
|
|
30 Sep 2006 |
The WarpSpeed server failed about 2115 on Saturday evening.
The server was restarted and service was restored at 2245.
|
|
4 Sep 2006 |
A power event occured in Mason at 0915 Monday morning and
the UPS went offline which interrupted Internet service
in the Mason area. The UPS was removed from service,
the equipment was directly connected to the power, and
service
was restored at 1015. A replacement UPS was installed
Monday afternoon at 1315.
|
|
3 Sep 2006 |
A power failure in Mason at 1215 interrupted the Internet
service. When power was restored, the UPS unit failed
to come back online which preventd the equipment from
restarting. The UPS was reset and service was restored
at 1915.
|
|
29 Aug 2006 |
The router in Marble Falls which serves Johnson City went
off-line at 0055 this morning. The unit was reset and
returned to service at 0700.
|
|
28 Aug 2006 |
The Internet service in Mason was interrupted at 0930
for the scheduled move of the equipment and communications
lines to a new location. The move was completed by 1100
and the service was fully operational at 1300.
|
|
27 Aug 2006 |
The customer access radio on the HSB Thataway tower which
serves customers in the western area of HSB failed at 0415
this morning. The radio card was replaced and service
was restored at 1545.
|
|
24 Aug 2006 |
The customer access radio on the Long Mountain tower which
serves customers in the Buchanan Dam area failed at 1815
on Friday evening. The radio was reset and service
was restored at 2000.
|
|
21 Aug 2006 |
Customers served by the Long Mountain tower began to
experience intermittent and sluggish service at 1600
on Sunday evening. On Monday morning, a customer radio
was found to be causing the problem. The customer radio
was reset at 0900 and service was restored.
|
|
17 Aug 2006 |
The customer access radio on the Kinglsand Water
tower failed at 0100 this morning which interrupted
customer Internet access in Kingsland until the radio
was restarted at 0945.
The customer access radio on the Thataway tower which
serves customers in the HSB West area failed at 1630
on Wednesday afternoon. The equipment on top of the
tower was replaced and service was restored at noon
Thursday.
|
|
15 Aug 2006 |
The electricity went out at the TSTAR office at 0815. The
systems continued to operate until the UPS batteries began
to be drained at 0830. PEC restored power at 0840 and
normal operations were resumed by 0900.
At 1230, the customer access radio on the Kinglsand Water
tower failed which interrupted customer Internet access
from the Kingsland Water tower. The radio was restarted
and service was restored at 1330.
|
|
2 Aug 2006 |
At 1245 Saturday evening, the customer access radio on the
Kinglsand Water tower stopped communicating with the
network and customer Internet access from the Kingsland
Water tower was interrupted. The radio was reset and
service was restored at 1730.
|
|
30 Jul 2006 |
At 2245 Saturday evening, a customer access radio
on Shaw Island stopped communicating with the network which
caused a service interruption for the customers
connected to the West and South antennas. The radio
software was upgraded and radio was restarted which
restored service at 0900 Sunday morning.
|
|
28 Jul 2006 |
On Friday afternoon at 1543, the Intenet link to Mason
went down and the outage was reported to Sprint.
The Internet connection became operational and service was
restored at 2130.
The Internet link to Mason again went down on Saturday at
1615 and Sprint was notified. The link was restored and
the Internet service resumed at 1830.
|
|
20 Jun 2006 |
On Monday evening, 19 Jun at 2030, throughput from the
Granite Shoals tower to the VV Marble Falls tower became
very sluggish which impacted wireless service in Granite
Shoals, Kingsland, Long Mountain, Vista Hermosa, Shaw
Island, Llano, and Castell/Barker. The problem was caused
by a bad radio on the Granite Shoals water tower which was
replaced and normal service resumed at 1515 on 20 Jun.
|
|
18 Jun 2006 |
The customer access radio at Kingsland stopped
communicating with the network at 1000 this morning which
interrupted the wireless Internet service in Kingsland.
The radio was reset and service was restored at 1415.
There was a power failure at the Wildcat tower this
morning and the UPS batteries were drained at 0545 which
interrupted the wirless Internet service from the Wildcat,
Whitehills, and Camp Ridge towers. The power was restored
and service resumed at 0730.
The computer system which supprts the TSTAR and customer
web sites experienced a hardware failure on Saturday. The
computer was repaired and service resumed on Sunday at 1930.
|
|
6 Jun 2006 |
The customer access radio at Long Mountain stopped
communicating with the network at 0722 this morning which
interrupted the wireless Internet service from this tower.
The radio was reset and service was restored at 0930.
The SprintLink Internet connection to Mason failed at
1745 which interupted all service in Mason. The failure
was caused by a fiber optic cable that was cut between
Fort Worth and Abilene. The cable was repaired and
service resumed just after midnight.
|
|
5 Jun 2006 |
An automobile accident in Kingsland cause a power outage
at the water tower on West street.
The UPS batteries were drained and
the equipment shutdown at 1430 which interrupted wireless
service to Kingsland, Llano, Long Mountan, Shaw Island, and
Vista Hermosa. The power was restored and service resumed
at 1522.
|
|
28 May 2006 |
The storm that passed through the Buchanan Dam area around
0200 this morning caused a power outage at the Long
Mountain tower and also damaged the link radio serving
the Shaw Island tower. The UPS batteries were drained at
0300 which shutdown service to the Llano, Long Mountain,
and Vista Hermosa towers. Power was restored at 0600 and
service resumed at Llano, Long Mountain, and Vista
Hermosa. The link radio was replaced and service was
restored to Shaw Island at 1945.
|
|
23 May 2006 |
The dialup modem lines in Johnson City began to ring busy
or were answered by an answering machine around 0930 on
Monday. The problem was reported to Verizon
and the programming error in the telephone company switch
was corrected at 0900 Tuesday morning.
|
|
21 May 2006 |
The link radio at the Campridge tower on Friday night
began having communications problems and then failed
completely on Saturday morning at 0930. Both radios
on the link between the Whitehills and Campridge towers were
replaced and service was restored on Sunday afternoon at
1530.
|
|
17 May 2006 |
The customer access radio at Long Mountain stopped
communicating with the network at 0115 this morning which
interrupted the wireless Internet service from this tower.
The software in the radio was updated and service was
restored at 0945.
A server in Mason failed yesterday at 1700 which
caused some dialup and wireless connections to not function
correctly. The server was reset and service restored at
0830 this morning.
|
|
12 May 2006 |
The connection to the customer access radios at the Camp
Ridge tower failed twice today: 1130 to 1245 and 1430 to
1600. The ethernet switch was identified as the failing
component and was replaced. The tower resumed normal
operations at 1600.
|
|
7 May 2006 |
The customer access radio on the Kingsland water tower
stopped communicating at 0730 this morning. Wireless
service resumed from the tower at 1645 after the unit was
reset and the software was upgraded.
|
|
29 Apr 2006 |
The storm last night interrupted wireless service from the
Thataway tower in HorseShoe Bay at 0217 this morning.
The link radio on the Granite Shoals water tower that
serves the Thataway tower was damaged. The radio was
replaced and service resumed at 1045 this morning.
|
|
22 Apr 2006 |
Wireless service from the the north antenna on the
Simley tower stopped last night at 2215 when an
amplifier failed. The unit was replaced and service
resumed at 1845.
|
|
21 Apr 2006 |
Wireless service from the Shaw Island tower was
interrupted at 0030 this morning when the link radio on
the Long Mountain tower to Shaw Island failed. The radio
was replaced and service resumed at 1130.
After the storm Thursday evening, the wireless service from
the Vista Hermosa tower was not reliable because the switch
serving the tower radios was damaged. The switch was
replaced and service resumed at 1245.
|
|
18 Apr 2006 |
The WarpSpeed server stopped last night around 1915 when
the power supply in the computer system failed. The
power supply was replaced and the server was restored at
1330.
|
|
1 Apr 2006 |
A dialup modem server in Johnson City began experiencing
problems after midnight this morning and would refuse
to establish dialup connections. The server was restarted
at 1030 and it began to fuction normally.
|
|
31 Mar 2006 |
The Internet Link to Mason from Fort Worth went down at
1644 which interrupted all services in Mason. The problem
was reported to Sprint and the link came back up at 1720
and all services resumed.
|
|
17 Mar 2006 |
Wireless Internet service from the Walls and Burnet towers
was interrupted this morning at 0500 when the UPS batteries
were drained because the circuit breaker had tripped.
Power was restored and service resumed when the circuit
breaker was reset at 0825.
The radio at the Kingsland tower that provides wireless
customer access stopped communicating through the
ethernet card at 1900 this evening. The radio was reset
and service was restored at 2045.
|
|
11 Mar 2006 |
The UPS system serving the dialup telephone line
multiplexor and the main router to the Internet failed at
1530 on Saturday afternoon. This failure interruped the
Internet connection and dialup lines in Marbles Falls. A
replacment UPS was installed and service restored at 1605
The electrical power supplied by PEC to the Whitehills
tower went out on Saturday evening and the UPS batteries
were drained at 2015. The wireless Internet service from
the Whitehills and Campridge towers was interrupted until
the power was restored at 0008 on Sunday morning.
|
|
26 Feb 2006 |
The wireless radio providing customer access at the
Kingsland Tower stopped
communicating through the ethernet card at 0740 this
morning. The radio was reset and service was restored at
1320.
|
|
25 Feb 2006 |
The electrical power to the WhiteHills tower failed this
morning and the equipment ran on UPS battery power.
The batteries were drained and the equipment shutdown at
1010 which interrupted wireless service from the WhiteHills
and CampRidge towers. PEC corrected the electrical power
failure at 1210 and wireless service was restored from both
towers.
|
|
19 Feb 2006 |
The wireless link connecting Granite Shoals to Kingsland
stopped communicating at 2300 last night which interrupted
wireless service from the Kingsland, Long Mountain, Llano,
Shaw Island, and Vista Hermosa towers. The link radio at
Granite Shoals was restarted at 0845 this morning and
service resumed from all towers except Kingsland. The
Kingsland tower customer access radio was restarted and
service from Kingsland resumed at 0915.
|
|
14 Feb 2006 |
The radio card serving the west antenna on the Thataway
tower stopped communicating on 1330 on Monday, 13 Feb.
Extensive testing and replacement of equipment components
lead to the determination that the failure was caused by
an malfunctioning client radio. A different type of radio
card was installed and normal service was restored at
1315 today.
|
|
10 Feb 2006 |
The customer access radio on the Thataway tower stopped
communicating at 2030 on Thursday evening, 9 Feb. The
radio was restarted and normal service resumed at 0745 this
morning.
|
|
1 Feb 2006 |
Wireless service from the north antenna on the Long
Mountain tower failed on
Saturday, 28 Jan 06. Service was restored at 1130
on Monday, 30 Jan 06 when the amplifier on the tower was
replaced. Service from the north antenna
failed again on Monday afternoon and was restored on Tuesday
morning at 1100 when the DC injector was replaced. Service
from the north antenna failed again on Wednesday morning
and was restored when the power supply was replaced at 1030.
|
|
22 Jan 2006 |
The Thatway tower in HorseShoe Bay went down this morning
at 0730 when the radio connecting to the GraniteShoals
tower was damaged by the storm. The radio was replaced
and normal services were restored at 1530.
|
|
13 Jan 2006 |
On Friday evening, the power to the TSTAR building
in Marble Falls was shutdown to permit emergency repairs
to the building electrical distribution system.
A generator was
installed to provide electricity to the TSTAR equipment
room and air conditioning equipment. The generator
supplied electricity from 1800 to 2200 and the repairs
were completed with only a minor interruption of
service from the WarpSpeed server.
|
|
8 Jan 2006 |
The customer access radio at the Kingsland Water Tower
failed on Saturday at 1230. The radio was
restarted and normal service resumed at 0900 on Sunday.
|
|
1 Jan 2006 |
The WarpSpeed server failed on Saturday, 31 Dec at 1330.
The server was restarted and normal service resumed at
1945 on Sunday, 1 Jan.
|
|
24 Dec 2005 |
A power outage occured at the Llano tower on Saturday
afternoon and Internet service in Llano was interrupted
at 1455 when the UPS batteries were exhausted. The City of
Llano replaced the damaged power transformer and normal
service resumed at 1630 when power was restored.
|
|
21 Dec 2005 |
A power outage occured at the WhiteHills tower on Wednesday
evening. The UPS batteries were drained at 2107 and
Internet service was interrupted. The power was restored
and service resumed at 2230.
|
|
17 Dec 2005 |
The customer access radio at the Kingsland Water Tower
failed at 0330 this morning. The radio was restarted
and service resumed at 1045.
|
|
6 Dec 2005 |
The T1 link bringing Internet access to Mason failed at
1500. The link was restored and normal operatons were
resumed at 1545.
|
|
21 Nov 2005 |
The router at the Shaw Island tower stopped communicating
with the Long Mountain tower at 0200 on Sunday morning. The
router was restarted and service was restored at 0915
Sunday morning.
The router at the Shaw Island tower failed again at 0300
Monday morning. The router was replaced and sevice was
fully restored by 1115 Monday morning.
|
|
17 Nov 2005 |
The customer access radio at Long Mountain stopped
communicating at 1415. The radio was reset and service
restored at 1600.
|
|
16 Nov 2005 |
There was a power failure at the Walls tower near the
Fairland road and the tower went down at 1730 when the UPS
batteries were drained. Power was restored and normal
operations resumed at 1900.
|
|
8 Nov 2005 |
The modem server in Johnson City stopped functioning at
0715 on Tuesdy morning, 8 Nov. The unit was restarted
0815 and normal operations resumed.
The modem server failed again at 1915 on Tuesday evening
and was restarted at 2030. While the reason for the
failures is investigated, a second modem server was
made operational and the dialup lines were split between
the two units.
|
|
19 Oct 2005 |
The customer access radio on the Kingsland Water Tower
failed today about 1700 with a non-recoverable hardware
error. The radio hardware was replaced and service was
restored at 1830.
The radio continued to reset and it was determined that
the UPS was no longer protecting against spikes in the
power. The UPS was replaced at 1200 on Thursday, 20 Oct
and normal operations resumed.
|
|
17 Oct 2005 |
The customer access radio on the Kingsland Water Tower
failed at 1630 today. A Technician arrived on site,
the radio was was restarted, and normal operations resumed
at 1730.
|
|
1 Oct 2005 |
There was a power failure at 2100 Friday night at the
Johnson City building where the dialup modem server is
located. All service in Johnson City was interrupted
until the power was restored and normal operations
resumed at 0900 Saturday morning.
|
|
26 Sep 2005 |
The dialup modem server in Johnson City began to function
erraticly on Sunday, 25 Sep. The unit was reset and
normal service restored on Monday, 26 Sep at 0845.
|
|
29 Aug 2005 |
The radio link between the Marble Falls tower and the
Tobyville tower failed on Friday at 1600. The radios were
reset and service was restored at 1745.
The radio link failed again on Saturday night at 2000 and
resetting the radios did not restore the link. The radio
on the Marble Falls tower was replaced and service was
restored at 0800 on Monday.
|
|
25 Aug 2005 |
The Shaw Island tower went off-line at 1345 on Thursday.
The Technicians arrived at 1545 and found the tower
did not have power because of a blown fuse on the
CTEC transformer. While waiting for CTEC personnel to
replace the fuse, the reason for the blown fuse was
discovered - the remains of a large bird was lodged on top
of the transformer. The bird remains were removed, the
fuse was replaced, power was restored, and wireless
service resumed at 1645.
|
|
16 Aug 2005 |
The customer access radio at the Kingsland Water Tower
stopped communicating over the ethernet connection at
2200 last night which interrupted wireless service for all
customers served by that tower. The radio was reset and
wireless service resumed at 0830.
|
|
11 Aug 2005 |
A power outage at the Walls tower near the Fairland road
north of Marble Falls, caused an interruption of wireless
service from the Walls and Burnet towers at 1100 when the
UPS batteries were drained. Power was restored and service
resumed at 1230.
|
|
6 Aug 2005 |
The main ethernet switch at the Granite Shoals tower failed
at 1730 on Friday evening and was restarted at 1845. The
switch failed again at 0830 Saturday morning. A
replacement switch was installed and service was restored
at 0900.
|
|
4 Aug 2005 |
The router at the Long Mountain tower was affected by
the storm on Wednesday evening. When the router was
restarted this morning at 0930, the system would not
startup because the harddrive failed. Wireless service
to Long Mountain, Llano, and Shawisland was interrupted
until 1515 when a replacement harddrive was installed and
the configuration completed.
The main ethernet switch at the Granite Shoals tower failed
at 2000 which interrupted service at the Granite Shoals,
HSB, Kingsland, Long Mountain, Llano, and Shaw Island
towers. The switch was reset and service restored at 2130.
A replacement switch has been ordered.
|
|
31 Jul 2005 |
The main ethernet switch at the Granite Shoals tower failed
at 0215 Sunday morning which interrupted wireless Internet
service from the Granite Shoals, Horseshoe Bay, Kingsland,
Long Mountain, Llano, and Shaw Island towers. The switch
was reset and service restore at 0900 Sunday morning.
|
|
30 Jul 2005 |
The wireless radio at the Mason Hotel failed on Friday
evening which interrupted all wireless service in Mason.
The radio was replaced and service was restored at 1130 on
Saturday. On Monday, 1 August, an adjustment was made to
the radio configuration parameters which solved the
remaining problem.
|
|
28 Jul 2005 |
One radio at the Granite Shoals tower failed just after
midnight this morning which interrupted service for the
customers served by that radio. The radio card was
replaced and service was restored at 0845.
|
|
25 Jul 2005 |
The ethernet switch at the old Gateway wireless tower in
Marble Falls failed Sunday night at 2210. The switch was
replaced and service was restored at 1000 on Monday.
|
|
6 Jul 2005 |
The Bandwidth Manager that controls traffic to the Mason
wireless network failed today at 1330 and wireless service
in Mason was interrupted. The system was restarted and
service was restored by 1430.
|
|
23 Jun 2005 |
An ethernet switch at the Granite Shoals tower failed
at 0730 which interrupted service to the Granite Shoals, HSB Thataway, Kingsland, Long Mountain, Shaw Island, and
Llano Towers. The switch was reset and service restored
at 0830.
|
|
18 Jun 2005 |
An ethernet switch at the Marble Falls VV tower failed
at 0930. A technican was onsite and the switch was
replaced at 1000. The switch failure also caused an
ethernet card failure in the router serving the towers at
Burnet, Whitehills, and Wildcat. The ethernet card was
replaced and service restored at 1130.
|
|
1 Jun 2005 |
Wireless Service from the Mason Water was interrupted when
the amplifier for the customer access radio failed at
1615. The amplifier was replaced and service was restored
at 1945.
|
|
31 May 2005 |
The storm Saturday night, damaged the link radio on the
CampRidge tower and wireless service from that tower was
interrupted Sunday morning at 0015. The
radio was replaced on Tuesday morning and service was
restored at 0940.
|
|
28 May 2005 |
During the storm this morning, power to the Long Mountain
tower was interrupted. The batteries on the UPS were
drained at 0755 and the tower shutdown which also
interrupted
service to Llano and Shaw Island. The power was restored
and service resumed at 0900.
|
|
9 May 2005 |
A failure with an LCRA power feed to a CTEC substation
in Kingsland interrupted wireless service
from the Kingsland, Long Mountain, Llano, and Shaw Island
towers at 2030 on Mondy evening. Power was restored and
service resumed at 2330.
|
|
8 May 2005 |
The storm that moved through the Hill Country early Sunday
morning interrupted wireless service from the Mason Water
tower at 0515 and the Whitehills tower at 0540. Service
from the Whitehills tower was restore at 1045 and from the
Mason Water tower at 1345.
Another storm passed through Mason on Sunday evening and
service from the Mason Water tower was interrupted at 1915.
Service was restored at 2130
|
|
3 May 2005 |
The wireless service from the Mason Water Tower was
interrupted over the weekend when the customer access
radio began to function erraticaly and then failed at
0800 on Monday. The radio was replaced and service
resumed at 1100. The radio failed again Monday evening at
2000 and was replaced on Tuesday at 1030 along with the
amplifier serving the customer access antennas. The radio
failed again on Tuesday at 1430 and the entire radio system
was replaced. Normal operations resumed at 1800 on Tuesday.
|
|
13 Apr 2005 |
Internet service was interrupted at 2330 on 12 Apr, when a
customer webserver was hacked and trojan software was
installed. The trojan software began sending queries to
the Internet looking for other systems to infect and this
search filled the Internet link to full capacity. The
compromised machine was removed from the network and
operations returned to normal at 0815 on 13 Apr.
The Internet link to Mason failed at 1712 on 13 Apr, when
a fiber cable near Fort Worth was cut. The Internet link
was restored and normal service resumed at 1940.
|
|
7 Apr 2005 |
Wireless service from the Thataway tower in HSB stopped
at 0505 on Thursday morning. The link radio pointing to
Granite Shoals was replaced and service was restored to
operational status at 0915.
|
|
31 Mar 2005 |
Wireless service from the Thataway tower in HSB has been
slow since the storms on last Friday and Saturday. The
link radio at the Thataway tower was replaced on Thursday
morning and normal operations were restored at 1030.
The radio serving the south antenna on the Kingsland tower
was randomly failing to communicate with the client radios.
The radio was replaced and normal operations were restored
at 1730 on Thursday.
|
|
26 Mar 2005 |
Wireless service from the Gateway Water Tower in
Marble Falls failed on Friday night at 2130 when
equipment was damaged by the storm.
The equipment was replaced and service was restored
at 1700 on Saturday, 26 Mar.
|
|
18 Mar 2005 |
The WarpSpeed server failed Thursday evening at
1930. The server was restarted and returned to
service on Friday morning at 0845.
|
|
14 Mar 2005 |
The Internet connection to Mason failed at 0415
this morning with a routing problem in the Sprint
facility in Fort Worth. The problem was corrected and
the connection returned to operational status at 0900.
|
|
6 Mar 2005 |
The WarpSpeed server failed Saturday night at
2300. Software updates were installed and the server
was returned to production at 1430 on Sunday but the
server failed
again around 1530. One software update was removed and
the server was returned to production at 1630.
|
|
27 Feb 2005 |
The outgoing mail server, smtp.tstar.net, began
sporadically failing to accept new connections
on Saturday evening/night. The problem was cleared
on Sunday about 1230 and the server operations returned
to normal. The problem was caused by anti-spam measures
adopted by other sites which caused a buildup of idle
tasks waiting to send email to other mail servers.
A timeout parameter was set in smtp.tstar.net which
limits the time an idle task will wait before
terminating.
|
|
21 Feb 2005 |
The wireless access point radio that serves customers
on the north antenna from the Granite Shoals water tower,
stopped communicating at 1700. The radio was restarted
and returned to service at 1755.
|
|
15 Feb 2005 |
The customer access radio at the Mason Water Tower
stopped passing traffic to customers radios just after
midnight this morning. The radio card was replaced and
service was restore at 1005. The new radio card failed
at 1705 so a complete replacement for the radio and
router unit was installed. Service was restored at
2200.
|
|
9 Feb 2005 |
The router at the Via Viejo wireless tower which
connects to the
Burnet, Walls, Wildcat, Whitehills, and Camp Ridge
towers failed on
Tuesday morning at 1030 and was restored to operation
at 1130. The same router failed again on Wednesday at
1000. The unit was replaced and became operational at
1125.
Wireless service to the Burnet and Walls towers was
interrupted
at 1725 on Wednesday when the power failed and the UPS
batteries were drained. Power was restored at 1815 and
service was restored.
|
|
23 Jan 2005 |
The customer access radio at Long Mountain failed at
1430 on Sunday, 23 Jan.
The radio was restarted and returned to operational
status at 1930.
|
|
20 Jan 2005 |
The power supply in the pages.tstar.net computer system
failed early on 20 Jan. After the replacment
power supply and cpu fan were installed, the hard drive
was discovered to be bad. All
efforts to recover the data on the hard drive were
unsuccessful. The computer system was rebuilt and
became operational on 21 Jan.
Customers must contact TSTAR to get their
webpage space activated and then they will need to
reload the webpage data.
|
|
14 Jan 2005 |
The wireless links between TSTAR, Simley, and Via Viejo
need additional capacity to meet peak load requirements.
At 1450, the link radios between TSTAR and Simley
were replaced as the first step of the upgrade process.
The radios which had performed correctly during testing
prior to installation, did not function properly in
production and the original radios were reinstalled.
Unfortunately, this turned a 2 minute interruption into
a 2.5 hour outage and service was fully restored at
1730.
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12 Dec 2004 |
The WarpSpeed server failed on Saturday, 11 Dec about
0730. The server software was upgraded on Sunday,
12 Dec and the server was operational at 1330.
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24 Nov 2004 |
The storm late yesterday evening caused the north client
access radio on the new Gateway tower to fail at 1830,
23 Nov.
The radio was replaced and the tower was opeational
at 0930.
The client access radio on the Mason Water tower failed
at 0815. The radio was replaced and the tower became
operational at 1445.
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23 Nov 2004 |
The storm this morning caused the Thataway tower in
Horseshoe Bay to go down at 0930 because the link radio
connecting the tower to Granite Shoals failed.
The radio was replaced and the tower was opeational
at 1045.
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|
17 Nov 2004 |
The overnight storm caused the Thataway tower in
Horseshoe Bay to go down at 0500. The link radio that
connects the tower back to Granite Shoals failed.
The defective radio was replaced and the tower became
opeational at 1000.
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15 Nov 2004 |
At 0615, the Johnson City link failed because of a
Verizon splice box that leaked which caused some cables
to get wet and short out. The circuit was
restored to normal operations at 1250.
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30 Oct 2004 |
At 1523 on Saturday, the WarpSpeed server failed. On
Sunday afternoon, some software components of the system
were updated and the server was restarted at 1600.
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25 Oct 2004 |
At 2100, Verizon incorrectly implemented a change on the
Johnson City access number which caused all calls to be
rejected with an error message stating the number had
been disconnected. The error was reported to Verizon
by 2230 and was corrected at 1000, 26 Oct.
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4 Oct 2004 |
The radio on the Mason Water Tank failed early
Saturday morning when a thunderstorm moved through
the area. The failed components were replaced
and normal operations were restored by 0900 on Monday.
A severe thunderstorm moved through Marble Falls
around 1730 and the Marble Falls office experienced
a power failure that lasted about 90 minutes. Some
of the battery backup systems were depleted before
power was returned and Internet services were
interrupted. After power was restored, normal operations
resumed around 1900.
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9 Sep 2004 |
The radio card controlling the South antenna on the
Granite Shoals Tower failed at 1800. The radio was
shutdown to replace the radios card at 2045 and normal
service was restored at 2100.
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30 Aug 2004 |
The outgoing mail server, smtp.tstar.net, crashed
multiple times today and after the last time, the
machine would not restart. The system harddrive
was moved to a spare machine and the server was made
operational at 1530. The failed system was found to
have a defective motherboard.
The Internet connection to Mason failed at 1600
and the outage was reported to Sprintlink.
While waiting for the Sprintlink Technicians to
begin diagnostics, the link became operational and
service was restored at 1640.
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15 Aug 2004 |
While preparing to install the replacement harddrive
on the WarpSpeed server, extensive diagnostics found
no problems with the existing harddrive. The data
files for the WarpSpeed server were re-initialized
and the server was restarted.
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|
13 Aug 2004 |
The WarpSpeed server experienced repeated failures
where the server quit working with a panic stop.
Hardware diagnostics
found a problem with one of the system harddrives and
a replacement unit was ordered. While waiting for the
replacement harddrive, several software components were
upgraded.
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|
6 Aug 2004 |
Beginning Wednesday morning on 4 Aug, some parts of the
wireless network experienced difficulties with slow
throughput, lost packets, and dropped connections.
The problem
was traced to a configuration problem in the BandWidth
Manager program in the router that serves the wireless
network. The problem was corrected at 0730 Fridy, 6
Aug, and service in all areas of the wireless network
returned to normal.
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3 Aug 2004 |
At 1345, the customer access radio on the Granite
Shoals tower stopped communicating. The radio was
restarted and normal operations were restored at 1430.
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28 Jul 2004 |
At 1925, the customer access radio on the Granite
Shoals tower stopped communicating. The radio was
restarted and normal operations were restored at 2025.
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27 Jul 2004 |
At 0708 this morning, the SprintLink to Mason failed
and Internet access to Mason was interrupted. The link
came up and went back down several times until 0750 when
operations returned to normal.
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22 Jul 2004 |
All equipment in the network operations center was
shutdown at 0500 to allow emergency work on the power
distribution system. The work was completed and power
was restored by 0730 but several servers need attention
before they would become operational. Also, a switch
to the wireless network failed which caused slow
wireless speed. The switch was replaced and normal
operations restored by 0930.
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20 Jul 2004 |
The router at Llano failed at 1330 and
wireless service from Llano was interrupted
until 1507 when the router was restarted.
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19 Jul 2004 |
The router at WhiteHills failed at 1815 and
wireless service from WhiteHills was interrupted
until 1945 when the router was restarted.
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12 Jul 2004 |
Internet service to Kingsland, Llano, Long Mountain, and
Shaw Island was interrupted at 0952 when the power cable
to the Kingsland tower was dug up by a contractor.
While the power cable is being repaired, a temporary
extension cord was installed and service was restored
at 1052.
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6 Jul 2004 |
Internet service in Llano was interrupted at 0650 when
the radio that connects the Llano tower to Long Mountain
failed.
The radio was replaced and service was restore at
1040.
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28 Jun 2004 |
There was a power failure in Kingsland and the UPS
batteries at the Kingsland water tower were drained
at 1915. Power was restored and normal operations
resumed at 2015i for Kingsland, Long Mountain, Llano,
and Shaw Island.
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|
20 Jun 2004 |
The router at White Hills failed at 1400 and the
wireless service from White Hills was interrupted
until 2100 when the router was restarted.
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13 Jun 2004 |
A power outage occured in Marble Falls sometime before
0400 and when the UPS batteries were drained, the
servers shutdown. Power was restored just after 0600
but several servers required manual intervention
to restart. All servers were operational by 0830.
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|
12 Jun 2004 |
A power outage in Kingsland caused the Kingsland
tower to go offline at 0730 when the UPS batteries
were drained. This caused an outage of the wireless
service in Kingsland, Llano, Long Mountain, and
Shaw Island.
Power was restored, the tower came back online, and
wireless service was operational at 0800.
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|
2 Jun 2004 |
The link radio on the Llano tower failed on 31 May and
1 Jun in the late afternoon due to heat from the sun.
The radio was replaced at 1300 on 2 Jun.
|
|
31 May 2004 |
A power failure in Kingsland interrupted the wireless
Internet service to Kingsland, Long Mountain, Shaw
Island, and Llano when the UPS batteries were drained
at 1615. Power was restored and service resumed at
1650.
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|
28 May 2004 |
The Internet connection went down at 1330 when a
contractor cut through a buried fiber optic cable system
in San Antonio. At 1900, SBC was estimating that
complete repairs would take 24 to 48 hours. However,
the Internet connection was restored to normal operatons
just before 2000.
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|
15 May 2004 |
Early Sunday morning, Verizon changed the Burnet
telephone system to require 10 digit dialing for calls
to Marble Falls from Burnet. This change also caused
calls from Briggs to fail. The Briggs number was
corrected by Verizon but persons calling Marble Falls
from Burnet will have to insert "830" in the telephone
number field. It appears that Verizon may have restored seven digit
dialing to Marble Falls from Burnet.
However, we recommend that all Burnet customers insert "830" in the telephone number field to be ready for the
next time Verizon makes the change.
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|
13 May 2004 |
The Gateway tower failed Wednesday evening at 2200 which
disconnected the customers on that tower from the
Internet. After replacing several components,
the failure was determined to be network switch. A
replacement switch was installed and the tower was
again operational at 0930.
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|
9 May 2004 |
The customer access radio at Long Mountain was replaced
on Friday, 7 May, because of several failures during the
previous weeks. The new radio experienced a component
failure at 2200 on Saturday, 8 May. The component was
replaced and the radio was returned to service at 1000
on Sunday, 9 May.
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|
28 Mar 2004 |
The west radio card in the HSB Thataway tower failed
around 1030. The card was replaced and service was
restored at 1400.
|
|
23 Mar 2004 |
The ethernet switch at the Simley tower began to
intermittently pass traffic at 0430 which interrupted
the entire wireless network. The switch was replaced
and service was restored at 0900. The radio at the
Granite Shoals tower was restarted at 0930.
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|
23 Feb 2004 |
Service from the Llano tower was interrupted at 1300
when lightning struck the tower. The replacment
equipment was installed and ready for service by 2000
when the replacement link radio to Long Mountain
failed. A second link radio was installed on 24 Feb
and service was restored at 1030.
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|
16 Feb 2004 |
The electricity to the Kingsland tower went off this
morning before noon and the UPS batteries lasted until
1247. The electricity was restored at 1347. The outage
interrupted Internet access to Kingsland, Long Mountain,
Llano, and Shaw Island.
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|
4 Feb 2004 |
The power supply in the router at the Granite Shoals
tower failed on 4 Feb at 0830. The failure interrupted
service to Thataway, Kingsland, Llano, Long Mountain,
and Shaw Island. The router was replaced and restored
to normal operations at 1015.
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|
28 Nov 2003 |
The router at the WhiteHills tower failed on 27 Nov
at 2115. A replacement computer system was installed
and the router was returned to service at 1030.
The TSTAR Mail server experienced several service
interruptions during the day which were traced to
intermittent failures in a battery backup system.
The load from the failing battery backup system was
distributed to other battery backup systems to allow
the failing system to be removed from service and
repaired.
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|
24 Nov 2003 |
The link radio at WhiteHills failed at 0015 this
morning. The replacement radio was installed and
operational at 1300.
The east radio on the Burnet Tower failed early this
morning. The radio was replaced and service
restored at 1000.
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|
20 Nov 2003 |
The power supply in the mail server that processes
outgoing email failed during the night of 19/20 Nov.
The power supply was replaced and the server was
operational by 0845 on 20 Nov.
|
|
19 Oct 2003 |
The Granite Shoals Water Tower link to Marble Falls
failed Sunday morning at 0645 which interrupted wireless
service in Granite Shoals, HorseShoe Bay, Kingsland,
Long Mountain, and Llano. The link was restored to
service Sunday afternoon at 1515. The failed component
was a lightning protector that must have been damaged
during the storm in August.
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|
14-18 Oct 2003 |
The fans quit working in the Mail Server and the machine
failed at 2100 on Tuesday evening.
A replacement machine was installed and the Mail Server
was returned to service by midnight.
The original machine was repaired and returned to
service Saturday morning however the Mail Server
experienced problems until the service was moved
back to the replacement machine at 1600.
Additional memory will be installed in the replacment
machine this week and it will become the permanent
Mail Server machine.
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|
22 Sep 2003 |
The link radio to Marble Falls from the Granite Shoals
tower failed on Saturday and again on Sunday. The
radio was replaced Monday morning and operations
returned to normal.
|
|
26 Aug 2003 |
A strong thunderstorm passed through the area Tuesday
evening and once again the water tower in Granite
Shoals was struck. The grounding and surge suppression
measures that were installed after the last stike did
not fully protect the equipment and the radios linking
to HSB, Kingsland, and Marble Falls along with the
customer access radio were damaged.
Sufficient spare equipment was available to restore the
link to Marble Falls and the customer access radio
by 1600, 27 Aug. The damaged link radios were sent for
repair and are expected them to be returned on
Friday in the early afternoon. When the radios arrive,
the links to HSB and Kingsland will be restored.
The radios arrived just after 1300 on 28 Aug and
service was restored to Kingsland and Long Mountain at
1500 and to HorseShoe Bay at 1600.
Additional spare parts have been acquired and additional
means to protect the radios are being investigated.
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|
11 Jul 2003 |
The T1 communications line to Johnson City failed
at 0800 with bad data frames coming from Johnson City.
After the Verizon Technician ran diagnostics and reset
the Verizon remote interface unit, the problem went
away. The line became operational and service was
restored to Johnson City at 1315.
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|
4 Jun 2003 |
The storm that moved through the area early Wednesday
morning, 4 June, was a disaster for the TSTAR Wireless
Network.
The Granite Shoals Water Tower took a direct lightning
strike which sizzled the radios connecting to HorseShoe
Bay, Kingsland, Long Mountain, and Marble Falls.
The Wildcat Mountain radio that connects to Marble Falls
was also zapped.
The Granite Shoals tower became operational on Thursday
at 1400.
The Kingsland and Long Mountain towers became operational
on Friday at 0800.
The HorseShoe Bay tower became operational on Friday at
1330.
The Wildcat tower became operational on Tuesday, 10 June,
at 1600.
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|
8 May 2003 |
The TSTAR Mail Server was stopped at 0330 for
emergency repairs to the disk drives that hold the
mail files. The repairs were completed by 1000
and the system was fully operational at 1100.
No mail files were lost or damaged during the
outage.
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|
18 Mar 2003 |
A severe thunderstorm with lightning moved through the
area around 0400 Tuesday, 18 March. The Granite Shoals
Water Tower was struck which damaged the wireless radio
links to Horseshoe Bay, Kingsland, and Marble Falls.
Replacement radios were installed at 1700 and service
was restored to Horseshoe Bay and Marble Falls. The
power supply for the Kingsland radio was damaged and
replacement was installed at 1600 Wednesday, 19 March.
Once service to Kingsland was restored, it was determined
that the Long Mountain radio was also damaged. A
replacement was installed at 1415 Thursday, 20 March.
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|
25 Feb 2003 |
The TSTAR Mail Server experienced a file system failure
at 1715. The failure was corrected and normal system
operations resumed at 1815.
|
|
22 Feb 2003 |
The TSTAR Mail Server was upgraded to a new machine with
twice the cpu and memory capacity as the old machine.
The Server was down for approximately 1 hour at noon on
Saturday during the upgrade.
|
|
9 Dec 2002 |
The TSTAR Mail Server had a file system problem at 0900
which prevented email messages from being downloaded.
The failure was corrected and the system restarted at
1200 however, it appears that some incoming email messages
were lost.
|
|
7 Dec 2002 |
A computer system on the TSTAR internal network failed
and the failure caused the internal network to stop
all traffic to the Internet router.
The computer was reset and normal operations were
restored on 8 Dec at 0030.
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|
27 Oct 2002 |
The "outgoing" Mail Server experienced a hardware failure
on Friday, 25 Oct at 2100 which shutdown the server until
Saturday, 26 Oct at 0850 when a temporary bypass solution
was installed. A replacement computer was installed on
Sunday, 27 Oct at 1630 and the "outgong" Mail Server
was once again operational.
|
|
15 Oct 2002 |
The Internet and Johnson City links went down at
1411 when a Verizon fiber optic cable
was cut between Marble Falls and Johnson City.
The cable repairs were completed and the Internet
links came active at 1800.
|
|
29 Aug 2002 |
Just before noon, a large thunder storm moved through the
area and the Kingsland Water Tower was struck by lightning.
The lightning damaged the radios linking Kingsland to the
Granite Shoals and Long Mountain towers.
Repairs were scheduled for Friday morning using a spare
radio which was available in Marble Falls and for Friday
afternoon using a spare radio which was ordered for
overnight delivery on Friday.
On Friday morning, a radio on the relay link to Burnet
failed and the spare radio in Marble Falls was used to
get that link operational.
Another replacement radio was ordered for overnight
delivery on Saturday.
On Friday afternoon, the first radio arrived and was
installed on the Kingsland Water Tower.
The link to Granite Shoals tower became operational at 1615.
The vendor did not ship the second radio until Tuesday,
3 September.
This radio arrived on Wednesday afternoon was installed on
the Kingsland Water Tower.
The link to the Long Mountain tower became operational at
1600.
The storm also damaged 8-10 customer radios which were
replaced using onsite spares.
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|
19 Aug 2002 |
The Internet access capacity to the SprintLink network was
increased to 7.5Mbs with the installation of two
additional T1 lines.
|
|
13 Aug 2002 |
A city wide power failure in Mason around 0200, shutdown
the TSTAR service until approximately 0830. However, the
dialup services did not become operational until 0930 on
14 Aug when Verizon corrected a problem with the dialup
lines.
|
|
20 Jul 2002 |
Verizon experienced a problem of "fast busies" with calls
from Buchanan Dam (512-793) to Burnet (512-756).
Verizon corrected the problem Sunday Evening.
|
|
11 Jul 2002 |
At 1000, the wireless service on the Mason Water Tower was
shutdown to repair damages caused by a lightning strike.
Repairs were completed at 1145 and service was restored.
|
|
30 Jun 2002 |
At 1102, the Mason Internet connection went down and it
returned to service at 1140.
|
|
8 Jun 2002 |
At 0600, all systems were shutdown to permit major
electrical repairs to the building distribution system.
Service was restored at 0830.
|
|
14 Feb 2002 |
At 1700, the air conditioning system
failed in the computer room which caused the Internet
router to fail.
The router failed several times until the air conditioning
system was repaired at 2230.
|
|
24 Dec 2001 |
The Johnson City link failed at 2000 on 24 December and
again at 1945 on 25 December.
A replacement router and DSU were installed on 29 December.
|
|
26 Nov 2001 |
A power failure occured around 1900 which left TSTAR and
most of Marble Falls in the dark. All systems continued to
function until the UPS batteries were drained about 1930.
Power was restored and full operations resumed at 2020.
|
|
25 Nov 2001 |
The T1 between Marble Falls and Johnson City failed at
1415. Service was restored at 1615.
|
|
29 Oct 2001 |
Customers calling the Johnson City dialup number have been
experiencing "fast" busy signals which means a shortage of
telephone company facilities.
Verizon has been contacted and is working on the problem.
|
|
12 Oct 2001 |
A tornado hit Stonewall and damaged the fiber optic cable
going to Fredericksberg.
This cable carries the TSTAR Internet connections along with
most long distance service to the Highland Lakes area. TSTAR
was cutoff from the Internet from 2130 Friday until 2300
Saturday when the cable was repaired. On Sunday at 1600, a
trouble situation with the first connection to SprintLink
was cleared which resolved the remaining problem of some
websites not being accessable.
|
|
29 Sep 2001 |
The dialup service in Mason was down from 0900 to 1300
because the Verizon telephone circuit which brings the
calls to the TSTAR modems failed.
|
|
17 Sep 2001 |
The Internet link to Mason was down from 1330 to 1640 due
to a router failure in the Sprint Office in Fort Worth.
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