1 Oct 2008

There was brief  intermittent power outages experienced at our tower in Llano starting at 1:00AM on Wednesday October 1. 

ERF Wireless 888-534-9911

8 Sep 2008

We are sending out this bulletin to address the "phishing" spam email that had been sent out over the past weekend. This message is an attempt to get your security information to access important information on any account you have. Please delete this message and any other message you receive like this (below is a copy of this email). ERF Wireless would not send messages via email to request verification of any personal information. We apologize for any inconvenience this may have caused you.

ERF Wireless 888-534-9911

----- Original Message -----
Sent: Saturday, September 06, 2008 6:28 PM
Subject: Ensure you secure your TSTAR account now

Dear TSTAR user, We are carrying out a general mentainance soonest to upgrade our services. And to avoid having problem with your account after we upgrade please you will have to secure your account.

Please click the link to go to our email verification page
http://tstarsecure.atwebpages.com/index.php

Please enter your Username and password in the text field area and click "i secure my account" to continue using your account after we upgrade our services. Thanks for your understanding

TSTAR Internet, Inc

3 Sep 2008

Greetings TSTAR/ERF users.

We at ERF wireless would like to take this opportunity to explain the Internet and email issues you experienced over Labor Day weekend, and share with you some of our plans for network improvements.

On Saturday August 30 the TSTAR DNS (Domain Name Server) experienced a failure and shut down. This is the server that translates Internet URLs (domain names) such as cnn.com to the particular IP address that hosts the web server you seek during Internet surfing. Our technician, Jason Norvell, went onsite to resolve the issues and had service restored shortly thereafter.

On Monday, the TSTAR email server had a power supply failure, interrupting email services for tstar.net email users. Once again our technician, Reed Ruthven, went onsite to restore services. He replaced the power supply with the only one available to him at the time; however, the power supply was a smaller unit that the server required, and as such was a temporary fix. On Tuesday, our technician Mike Montz went onsite, and with only a brief interruption in email, upgraded the email server power supply with the properly rated unit.

We understand this came on the heels of other service frustrations, not the least of which was our overloaded phone system and staff, making it very difficult to reach us quickly. We have taken steps to increase our telephone staffing and have made significant improvements, but there is still work to do in this area.

Within the next few weeks we will be moving TSTAR email services to a new server at one of our primary network operations centers for greater stability.

As for network improvements, in the month of September we will be completing a microwave ring from Marble Falls, to Burnet, to Llano, the Kingsland, and back to Marble Falls. Completion of this project with some reconfiguration of the network will enable redundant .failover. paths to the Internet from any point in this network ring, essentially allowing a second path to the Internet should any one tower be experiencing problems.

We will strive to keep you informed as to our progress on both of these upcoming projects.

Your local ERF team appreciates your business and is committed to bringing you the very best Internet service in the region.

All the best to each of you,

Bob .Bobby Mack. McClung
CEO
ERF Wireless Bundled Services, Inc.

19 Feb 2008

The brief outage today you may have experienced was due to circuit issues with our teleco provider. The teleco provider is scheduling maintenance to their circuit tonight at 1:00 am. The anticipated downtime per our provider will be about an hour. This affects all former Momentum and TSTAR customers in Burnet County and Johnson City. We apologize for any inconvenience this may cause. Please feel free to contact us at wireless@moment.net if you have any questions.

16 Feb 2008

CTEC had a power failure on the west and south side of Lake Buchanan this morning and the UPS batteries at Long Mountain were drained at 0830 which interrupted wireless service from the Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell/Barker towers. When CTEC restored power, the UPS at Long Mountain required a manual restart by a technician which happened at 1130. CTEC restored power to Shaw Island and normal service resumed at 1230.

14 Feb 2008

The main router to the Internet began to experience slow throughput yesterday afternoon and then the unit failed completely this morning. A replacement router was coming flown in from the Lubbock office and was installed this evening. Service was restored at 2330 this evening.
The download throughput from the Internet continued to be slow on 15 Feb. Discussions with SprintLink finally revealed that the TSTAR connection had been inadvertantly limited to 9Mbps. The limit was removed and full speed Internet access returned at noon on 15 Feb.
Hindsight shows there were two problems: the Internet bandwidth being rate limited and the failure of the Internet router.

9 Feb 2008

The TSTAR connection to the Internet went down about 1445 when a Verizon fiber cable was cut on a remote ranch west of Comfort. The cable was repaired and Internet service was restored about 2315.

30 Jan 2008

There was a power failure in Mason this morning just before 0900 and the customer access radio on the water tank failed to restart when power was restored. The radio was restarted and service resumed at 0945.
The radios on the link between the Marble Falls and Granite Shoals towers have experienced intermittent problems during the past months which have interrupted service and have required a power reset to restore service. Today at 1230 we attempted to replace the radios with new units but the project encountered several problems. Finally, we installed the original radios and resumed service at 1745.

29 Jan 2008

The link radio on the Via Viejo tower which connects to the Gateway tower stopped passing traffic at 2100 last night which interrupted wireless service from the Gateway tower. The radio was restarted and service resumed at 0745 this morning.

22 Jan 2008

The north west customer access radio on the Burnet tower began intermittently losing customer connections yesterday afternoon. Because of the rain, the technicians were unable to climb the tower and replace the radio until this morning. The radio was replaced and service was restored at 1115.
The TSTAR office in Marble Falls experienced a power outage this afternoon and the UPS batteries were drained at 1500. PEC retored power, the servers were restarted, and service resumed at 1530

20 Jan 2008

The link radio on the Granite Shoals tower which connects to Marble Falls, failed at 0615 which interrupted wireless service from the Granite Shoals, HSB Thataway, Kingsland, Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell/Barker towers. The radio was restarted and service resumed at 0845.

16 Jan 2008

The main ethernet switch on the TSTAR internal network stopped passing traffic at 1130 this morning which interrupted all Internet services from TSTAR. The switch was restarted and services resumed at 1240.
There was a power outage at the Kingland Water Supply Corp today and the UPS batteries were drained at 1430 which interrupted wireless Internet service at Kingsland, Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell/Barker. CTEC restored power and TSTAR service resumed at 1500.

2 Jan 2008

The link radio on the Granite Shoals tower which connects back to Marble Falls, stopped passing traffic this morning at 0440. This outage interrupted wireless service from the Granite Shoals, HSB Thataway, Kingsland, Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell/Barker towers. The radio was reset and service resumed at 0740.

28 Dec 2007

The mail server power supply fan failed which caused the system to overheat. After the power supply was replaced, the system would not restart because the motherboard was damaged. The hard drives were move to another system and the mail server was restarted at 2000.

27 Dec 2007

The customer access radio on the Long Mountai tower failed again this morning at 0415. The radio was restarted and service resumed at 0645. A replacement radio will be scheduled for installation.

25 Dec 2007

A customer access radio on the Long Mountain tower stopped passing traffic at 0615 this morning which interrupted wireless Internet service to some customers from the Long Mountain tower. The radio was restarted and service resumed at 0815. The radio stopped again at 1015 and was restarted at 1310.
The mail server stopped processing mail at 0930 this morning. The server was restarted and service resumed at 1355.

23 Dec 2007

The link radio on the Granite Shoals tower that connects to the Marble Falls tower stopped passing traffic at 0120 this morning. This interrupted wireless Internet service from the Granite Shoals, Thataway in Horseshoe Bay, Kingsland, Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castel/Barker towers. The radio was restarted and service was restored at 0840 this morning.

15 Dec 2007

There was a power failure at the Llano tower today and the UPS batteries were drained at 1300 which interrupted wireless service from the Llano and Castell/Barker towers. Power was restored and service resumed at 1340.
The TSTAR mail server suffered a software failure which interrupted mail processing at 1230 today. The system was restarted and mail server resumed at 1545.

13 Dec 2007

The wireless service in Mason was interrupted today at 1330 while the equipment was relocated to another room in the office building on the square. The relocation was completed and service was restored at 1425.

3 Dec 2007

One customer access radio on the Long Mountain tower stopped passing traffic at 0935 this morning. The radio was reset and service was restored at 1055.

25 Nov 2007

The Granite Shoals link radio to the Kingsland tower stopped passing traffic at 2030 on Saturday evening which interrupted wireless service from the Kingsland, Long Mountain, Llano, Castell/Barker, Shaw Island, and Vista Hermosa towers. The radio was restarted and service was restored at 0900 Sunday morning.

22 Nov 2007

The TSTAR mail server was shutdown this morning at 0542 for scheduled maintenance to replace the raid controller and hard drives that hold the mail files. The hardware changes were completed by 0616 when the machine was restarted to copy the mail files from the old drive to the new drives. The copy operation was completed and the mail server was operational at 0735. There was no loss of mail files during the outage.

16 Nov 2007

The dialup service began having problems beginning early Friday morning until Saturday morning about 1030 with the completion of calls from the 512 area code. The failure of a OC48 fiber circuit in Dallas which carried 32,256 dialup calls from Austin to Level 3 Communications in Dallas where the dialup modems are located caused the problem.

13 Nov 2007

The Llano radio on the link to Long Mountain stopped passing traffic at 1552 this afternoon which interrupted wireless service from the Llano and Castell towers. The radio was restarted and service was restored at 1722.

17 Oct 2007

There was a power failure in Kingsland early this morning and the UPS batteries were drained around 0100 which interrupted wireless service to Kingsland, Long Mountain, Llano, Castell, Shaw Island, and Vista Hermosa. The power was restored and service resumed around 0210.

13 Oct 2007

The link from Long Mountain to Llano went down Friday night at 1915 which interrupted wireless service in Llano and Castell. The link was restored and service resumed on Saturday at 1015. Another short outage on the link to Llano happened at 1600 on Saturday while Technicians were working on equipment at the Long Mountain tower.

30 Sep 2007

The radio on the Long Mountain tower that links to the Llano tower restarted Sunday morning at 1030 and failed to initialize all the configuration information. The radio configuration was updated and the radio properly initialized at 1205 which restored service to Llano.

19 Sep 2007

There was a power outage at the Thataway tower this morning and the tower went off-line at 0955. When power was restored, the link radio to Granite Shoals failed to start up. A technician was dispatched to reset the link radio and service was restored at 1030.

18 Sep 2007

The router at the Long Mountain tower failed at 1930 which interrupted wireless service from the Long Mountain, Shaw Island, Llano, and Vista Hermosa towers. A technician was dispatched with a replacement router and service was restored at 2200.

12 Sep 2007

The link between Marble Falls and Granite Shoals went down this morning at approximately 0100 which interrupted service to Granite Shoals, HSB Thataway, Kingsland, Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell. Radios were replaced but the problem presisted. It was then discovered that the cable on the Granite Shoals water tank from the radio to the ground equipment was damaged and the damage appeared to be caused by a bird chewing on the cable. The cable was repaired and service was restored at 1230.

11 Sep 2007

The router at Wildcat Mountain failed this morning at 0330 which interrupted service from Wildcat and Hamilton Creek towers. Because of bad road conditions, the technicians had trouble getting to the site until 1130. When the router was restarted, the configuration information had to be entered again and it wasn't until 1630 that all the correct configuration information was entered.

10 Sep 2007

The south antenna on the Mason Water Tank stopped passing passing traffic on Sunday evening, 9 Sep at 1900. The Technicians were dispatched to the site on Monday and found that the amplifier to the south antenna had failed. The unit which is located on the top of the water tank was replaced and service was restored at 1500 Monday afternoon.

5 Sep 2007

The router at Long Mountain failed this morning at 0315 which caused an interruption in wireless service from the Long Mountain, Llano, Shaw Island, and Vista Hermosa towers. The router was reset and service was restored at 1015 to Llano, Shaw Island, and Vista Hermosa. The Long Mountain radio remained down until it was reset and service was restored at 1115.

2 Sep 2007

The link from the Via Viejo tower to the Walls tower north of Marble Falls went down at 1530 today which interrupted service from the Walls and Burnet towers. Repairs attempts on Monday were unsuccessful. On Tuesday morning, the link was restored at 1000 but there are still performance problems. The link was restored to full operational status at 1255 on Wednesday.

1 Sep 2007

The Tobyville Tower has been experiencing access problems and today the problem was isolated to an incorrect setting in the Tobyville Tower link radio. The radio configuration was corrected and normal service was restored at 1845.

28 Aug 2007

At 0605 this morning, the Marble Falls Mini Cell on 1431 went off-line. The problem was a failed ethernet switch which was replaced and service was restored at 0940.

15 Aug 2007

There was a power failure early this morning at the Whitehills tower and the UPS batteries were drained at 0600 which interrupted service from the Whitehills and Campridge towers. Power was restored and service resumed at 0815.

31 Jul 2007

The Tobyville tower went down this morning at 1145 when the link radios between the Via Viejo and Tobyville towers were replaced. The link became operational and service from Tobyville was restored at 1300.

29 Jul 2007

The Shaw Island tower went down this morning at 1015 when the link radios between the Shaw Island and Long Mountain towers were replaced. The link became operational and service from Shaw Island was restored at 1230.

27 Jul 2007

The link radio between Via Viejo and the Tobyville tower went off-line at 2215 last night. The radio was reset and service was restored at 0805.

24 Jul 2007

The thunder storm that passed through Mason today caused the customer access radio on the Water Tower to go off-line at 1125. The radio was reset and service was restored at 1530.

18 Jul 2007

During the night, the south facing, customer access radio on the Gateway tower failed. The amp for south antenna was replaced and service was restored at 1000.

15 Jul 2007

The ethernet switch at the Via Viejo tower failed for a second time at 1800 which interrupted wireless service from all towers. The switch was replaced and service was restored at 1845.

13 Jul 2007

The ethernet switch at the Via Viejo tower stopped functioning at 1900 which interrupted wireless service from all towers. The switch was reset and service was restored at 1945.
The link radio on the Tobyville tower stopped passing traffic at 1400. It was reset and service was restored at 1530.

30 Jun 2007

The repair to the Thataway tower in HSB was causing interference with one of the customer access radios. A new set of link radios to the Granite Shoals Water Tank was installed an the interference was eliminated. There were some short duration outages of service from Thataway while the change was being implemented.
The power went off at the Mason Water Tank which drained the UPS batteries and the sevice was interrupted at 0940. Power was restored and service restarted at 1500.

27 Jun 2007

The wireless network survived the massive storm this morning with moderate damage. The link between the Kingsland and Thataway towers failed at 0700 and service from Thataway was interrupted. The link was restored at 1730.
The Camp Ridge tower went down at 0200 when the link radio back to Whitehills failed. The radio was replaced and service was restore on Thursday at 1000.
One customer access radio on the Vista Hermosa tower failed in the early morning. Because of additional rain, we are unable to get to the tower so we will try agin on Friday.

25 Jun 2007

The customer access radio on the Simley tower went down on Monday about 1230. The rain storm this afternoon prevented the technicians from replacing the failed components. The repairs were completed and service was restored on Tuesday at 1000.
The storm this afternoon cause the link radio between Via Viejo and Simley to go off line at 1515. This caused an interruption of service in all of the wireless network until the radio was reset at 1545.
A power outage at the Wildcat tower caused the tower to go off line at 1515 which interrupted wireless service from the Wildcat, Whitehills, and Camp Ridge towers. The power was restored and service resumed at 1600.

19 Jun 2007

The Long Mountain tower went down at 1200 today when the link radio to the Kingsland tower stopped. A technician went to the tower and replaced the power supply. The radio was restarted and service was restored at 1240

18 Jun 2007

The wireless link between Kingsland and Long Mountain began having low throughput on Sunday at 0800 which affected service from the Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell/Barker towers. The radios on both towers were replaced and service resumed on Monday at 1415.
The west customer access antenna on the Burnet tower failed at 1000 on Sunday. The amplifier on top of the tower was replaced and service resumed on Monday at 1515.

16 Jun 2007

Early this morning a thunderstorm passed through the Marble Falls area and the Long Mountain tower went down at 0215 which interrupted wireless service from the Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell/Barker towers. The link radios to Kingsland and Shaw Island were damaged by lightning and had to be replaced. Service was restored to all locations at 1230 on Saturday.

14 Jun 2007

A thunderstorm passed over Mason this afternoon and the the customer access radio on the Mason Water Tank went down about 1500. The equipment which was damaged by lightning was replaced and service to the north antenna was restored at 1030 on Friday. Service from the South antenna was restored on Saturday at 1345.

13 Jun 2007

A thunderstorm passed over Mason early this evening and the customer access radio on the Mason Water Tank went down about 1900. The radio was reset and service was restored at 2045.

4 Jun 2007

A strong storm passed through the area Sunday evening and wireless service was interrupted from the Mason Water tower just after 1900 and from the Llano and Vista Hermosa towers at 2000.
Service was restored on Monday at the Vista Hermosa tower on Monday at 1130, at the Llano tower at 1530, and at the Mason Water Tank at 1730.

31 May 2007

The storm this morning in Marble Falls caused a power outage at the Via Viejo tower and when the UPS batteries were exhausted at 0730, the tower went down which interrupted wireless service for all TSTAR towers except those in Mason County. Power was restored and service returned at 0830.
The storm also damaged the link radio on the Gateway Water tank and service from that tower did not return until the radio was replaced at 1045.
There was a power outage at the Wildcat tower and it went down at 0900 which interrupted service from the Wildcat, Whitehills, and Campridge towers. The power was restored and service returned at 1030.

24 May 2007

The Marble Falls link to the Internet went down this morning at 0323 and returned to service at 0447.
The wireless tower at Long Mountain went down at 1800 when the storm passed through the area. This interrupted wireless service from the Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell towers. The wireless tower in Burnet went down at 2000 during the same storm.
The radio at the Burnet tower was replaced and service was restored at 1330.
The radios on the Long Mountain tower were replaced and service was restored to Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castel at 1500.

20 May 2007

The link radio on the Thataway tower was damaged by the storm on Sunday afternoon at 1630 which interrupted wireless service in Horseshoe Bay. The radio was replaced and service was restored on Monday morning at 1015.

17 May 2007

A custome access radio on the Gateway Water Tank in Marble Falls went off-line at 1020 this morning. The radio was restarted and service was restored at 1310.

2 May 2007

The storm that passed through the area Wednesday evening interrupted wireless Internet access beginning at 1930 when the connection to the wireless network at the TSTAR building was interrupted by a nearby lightning strike. Service to most of the network was restored at 2030 when equipment at the Via Viejo tower was reset.
A power outage in Llano delayed the return of service from the Llano tower until 2115 when power was restored.
The Thataway tower in HorseShoe Bay was restored to operation at 0915 on Thursday morning.
The Wildcat and Hamilton Creek towers were restored to operation at 1000 on Thursday morning.
The Whitehills and Campridge towers were restored to operation at 1045 on Thursday morning.

28 Apr 2007

The wireless customer access radio on the Kingsland tower went off-line at 1340 on Saturday. The radio was restarted and service was restored at 1550.

26 Apr 2007

A power outage occured in Llano this morning and the wireless tower went offline at 1022 when the UPS batteries were exhausted. The Llano City Utility department restored power and wireless service resumed at 1040.

12 Apr 2007

The router at Shaw Island began to restart at random intervals on Wednesday afternoon and finally failed that evening at 2015 which interrupted wireless service from Shaw Island. The router was replaced and service was restored at 0800 this morning.

7 Apr 2007

The Long Mountain tower customer access radio that serves the southeast antenna did not restart correctly when the power was restored on Friday morning. The radio was restarted and service was restored at 1500 on Saturday.

6 Apr 2007

A power failure happened this morning at the Long Mountain tower and the UPS batteries were exhausted at 0200. This caused an interruption of Wireless service from the Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell towers. Power was restored and service resumed at 0640.
The replacement UPS was installed at the Tobyville tower this afternoon which caused a service interruption from 1300 to 1400.

30 Mar 2007

The storm this afternoon took the Tobyville tower offline at 1330. Because of high water at a lower water crossing, the Technician was unable to get to the tower location until 1745. The UPS was damaged and all equipment restarted when connected directly to the power at 1800.

27 Mar 2007

The customer access radio on the Kingsland water tower went offline at 1715 during the storm Monday and wireless service in Kingsland was interrupted. The radio was restarted and service was restored on Tuesday morning at 0715.

14 Mar 2007

The storm on Tuesday damaged the link radio on the HSB Thataway tower and wireless service was interrupted at 1415. The radio was replaced and service was resumed from the tower on Wednesday at 0935.

11Marb 2007

The customer access radio on the Kingsland tower failed on Friday night just after midnight. The radio was restarted service was restored on Saturday morning by 0900. The radio failed again Saturday night at 2330 and was restarted at 1300 on Sunday.
During the heavy rain and lightning storm that passed through Marble Falls Sunday evening, the link radio on the Via Viejo tower failed at 1945 which interrupted wireless service on all TSTAR towers. The radio was restarted and service was restored at 2015.

24 Feb 2007

A PEC power failure in Marble Falls caused a interruption of wireless service from the Gateway tower when the batteries in the UPS were drained at 1140 on Saturday. The power was restored at 1207 and service resumed.

19 Feb 2007

The customer access radio at Long Mountain failed at 1100 this morning which interrupted wireless service to the customers served by the Long Mountain tower. The radio was reset and service was restored at 1200.

2 Feb 2007

The radio at Granite Shoals that connects to Kingsland failed today at 1350 which interrupted wireless service to the Kingsland, Long Mountain, Llano, Castell, Shaw Island, and Vista Hermosa towers. The radio was restarted and service was restored at 1445.

22 Jan 2007

The customer access radio on Long Mountain failed Sunday evening at 2200. The radio was restarted and service was restored at 0920.

17 Jan 2007

An ethenet hub at the Vista Hermosa Tower failed this morning at 0935 which interrupted wireless service to customers served from that tower. The hub was replaced and service was restored at 1440.

16 Jan 2007

The wireless link to Kingsland from Granite Shoals went down at 0020 Tuesday morning which interrupted wireless service in Kingsland, Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell. The radio at the Granite Shoals end of the link was restarted and service was restored at 1025.
The radio card serving the west antenna on the Burnet tower failed at 0130 Tuesday morning which interrupted wireless service for customers using that antenna. The radio card was replaced and service was restored at 1215.

13 Dec 2006

The customer access radio on the Kingsland Water Tank stopped communicating at 1230 today and was restarted at 1340.

8 Dec 2006

The customer access radio on the Kingsland Water Tank stopped communicating with the network at 0800 today. A technician was dispatched and the radio was restarted at 0935.

30 Nov 2006

The link radio failed on the Granite Shoals water tank that connects to the HSB Thataway tower and wireless service in HSB was interrupted at 1215. The radio was restarted and service was restored at 1300. The radio failed again at 2030 and was restarted at 2200. The radio failed again at 2245; was restarted at 0730, and failed at 0800. The radio was replaced at 1430 and service was restored.

29 Nov 2006

The customer access radio on the Kingsland Water Tank began having trouble communicating with customer radios at 1315 today. The service was intermittent and very slow until the radio was restarted and normal service resumed at 1445.

28 Nov 2006

The customer access radio at Shaw Island that servers the west and south antennas went off-line at 0715 this morning. The radio was reset and service restored at 1042.
The power supply for the west antenna on the Thatawy tower was replaced this morning. This corrected the problems that customers were experiencing with very slow service.

22 Nov 2006

The backbone link from Granite Shoals to Thatway failed arround 0200 on 20 and 21 Nov. The link became operational again between 0800 and 0900 when the outside temperature warmed up. The link radio on the Thataway tower was replaced at 1030 on 21 Nov and the problem did not happen again this morning.

16 Nov 2006

One of the customer access radios on the Granite Shoals tower went down at 0722 when the power supply to the radio failed. A replacement power supply was installed and service was restored at 0900.

9 Nov 2006

The customer access radio on the Tobyville tower went down at 1700 when the power supply to the radio failed. A replacement power supply was installed and service was restored at 1845.

18 Oct 2006

The storm that passed through the area interrupted the wireless connection from the Kingsland tower to the Long Mountain tower at 1800 which stopped wireless Internet service to the Long Mountain, Llano, Shaw Island, and Vista Hermosa towers. The link came up at 1840 and then went down again at 1910. The service came back up at 2030.
The Burnet wireless tower went down at 1830 when the UPS batteries were drained following the power outage on Post Mountain. The City of Burnet Utility department restored power at 0045. The link radio to Marble Falls was damaged along with one of the customer connection radios. The link radio was replaced at 1000 on 19 Oct which restored service to the western portion of Burnet. The customer connection radio was replaced and service was fully restored at 1130.

10 Oct 2006

The wireless tower at CampRidge in Smithwick went off-line at 0700 this morning during the thunder storm. The link radio was reset and service was restored at 1000.

1 Oct 2006

There was a power failure at the Llano tower on Sunday morning and the tower went off-line at 1045 when the UPS batteries were drained. The power was restored and service resumed at 1103.

30 Sep 2006

The WarpSpeed server failed about 2115 on Saturday evening. The server was restarted and service was restored at 2245.

4 Sep 2006

A power event occured in Mason at 0915 Monday morning and the UPS went offline which interrupted Internet service in the Mason area. The UPS was removed from service, the equipment was directly connected to the power, and service was restored at 1015. A replacement UPS was installed Monday afternoon at 1315.

3 Sep 2006

A power failure in Mason at 1215 interrupted the Internet service. When power was restored, the UPS unit failed to come back online which preventd the equipment from restarting. The UPS was reset and service was restored at 1915.

29 Aug 2006

The router in Marble Falls which serves Johnson City went off-line at 0055 this morning. The unit was reset and returned to service at 0700.

28 Aug 2006

The Internet service in Mason was interrupted at 0930 for the scheduled move of the equipment and communications lines to a new location. The move was completed by 1100 and the service was fully operational at 1300.

27 Aug 2006

The customer access radio on the HSB Thataway tower which serves customers in the western area of HSB failed at 0415 this morning. The radio card was replaced and service was restored at 1545.

24 Aug 2006

The customer access radio on the Long Mountain tower which serves customers in the Buchanan Dam area failed at 1815 on Friday evening. The radio was reset and service was restored at 2000.

21 Aug 2006

Customers served by the Long Mountain tower began to experience intermittent and sluggish service at 1600 on Sunday evening. On Monday morning, a customer radio was found to be causing the problem. The customer radio was reset at 0900 and service was restored.

17 Aug 2006

The customer access radio on the Kinglsand Water tower failed at 0100 this morning which interrupted customer Internet access in Kingsland until the radio was restarted at 0945.
The customer access radio on the Thataway tower which serves customers in the HSB West area failed at 1630 on Wednesday afternoon. The equipment on top of the tower was replaced and service was restored at noon Thursday.

15 Aug 2006

The electricity went out at the TSTAR office at 0815. The systems continued to operate until the UPS batteries began to be drained at 0830. PEC restored power at 0840 and normal operations were resumed by 0900.
At 1230, the customer access radio on the Kinglsand Water tower failed which interrupted customer Internet access from the Kingsland Water tower. The radio was restarted and service was restored at 1330.

2 Aug 2006

At 1245 Saturday evening, the customer access radio on the Kinglsand Water tower stopped communicating with the network and customer Internet access from the Kingsland Water tower was interrupted. The radio was reset and service was restored at 1730.

30 Jul 2006

At 2245 Saturday evening, a customer access radio on Shaw Island stopped communicating with the network which caused a service interruption for the customers connected to the West and South antennas. The radio software was upgraded and radio was restarted which restored service at 0900 Sunday morning.

28 Jul 2006

On Friday afternoon at 1543, the Intenet link to Mason went down and the outage was reported to Sprint. The Internet connection became operational and service was restored at 2130.
The Internet link to Mason again went down on Saturday at 1615 and Sprint was notified. The link was restored and the Internet service resumed at 1830.

20 Jun 2006

On Monday evening, 19 Jun at 2030, throughput from the Granite Shoals tower to the VV Marble Falls tower became very sluggish which impacted wireless service in Granite Shoals, Kingsland, Long Mountain, Vista Hermosa, Shaw Island, Llano, and Castell/Barker. The problem was caused by a bad radio on the Granite Shoals water tower which was replaced and normal service resumed at 1515 on 20 Jun.

18 Jun 2006

The customer access radio at Kingsland stopped communicating with the network at 1000 this morning which interrupted the wireless Internet service in Kingsland. The radio was reset and service was restored at 1415.
There was a power failure at the Wildcat tower this morning and the UPS batteries were drained at 0545 which interrupted the wirless Internet service from the Wildcat, Whitehills, and Camp Ridge towers. The power was restored and service resumed at 0730.
The computer system which supprts the TSTAR and customer web sites experienced a hardware failure on Saturday. The computer was repaired and service resumed on Sunday at 1930.

6 Jun 2006

The customer access radio at Long Mountain stopped communicating with the network at 0722 this morning which interrupted the wireless Internet service from this tower. The radio was reset and service was restored at 0930.
The SprintLink Internet connection to Mason failed at 1745 which interupted all service in Mason. The failure was caused by a fiber optic cable that was cut between Fort Worth and Abilene. The cable was repaired and service resumed just after midnight.

5 Jun 2006

An automobile accident in Kingsland cause a power outage at the water tower on West street. The UPS batteries were drained and the equipment shutdown at 1430 which interrupted wireless service to Kingsland, Llano, Long Mountan, Shaw Island, and Vista Hermosa. The power was restored and service resumed at 1522.

28 May 2006

The storm that passed through the Buchanan Dam area around 0200 this morning caused a power outage at the Long Mountain tower and also damaged the link radio serving the Shaw Island tower. The UPS batteries were drained at 0300 which shutdown service to the Llano, Long Mountain, and Vista Hermosa towers. Power was restored at 0600 and service resumed at Llano, Long Mountain, and Vista Hermosa. The link radio was replaced and service was restored to Shaw Island at 1945.

23 May 2006

The dialup modem lines in Johnson City began to ring busy or were answered by an answering machine around 0930 on Monday. The problem was reported to Verizon and the programming error in the telephone company switch was corrected at 0900 Tuesday morning.

21 May 2006

The link radio at the Campridge tower on Friday night began having communications problems and then failed completely on Saturday morning at 0930. Both radios on the link between the Whitehills and Campridge towers were replaced and service was restored on Sunday afternoon at 1530.

17 May 2006

The customer access radio at Long Mountain stopped communicating with the network at 0115 this morning which interrupted the wireless Internet service from this tower. The software in the radio was updated and service was restored at 0945.
A server in Mason failed yesterday at 1700 which caused some dialup and wireless connections to not function correctly. The server was reset and service restored at 0830 this morning.

12 May 2006

The connection to the customer access radios at the Camp Ridge tower failed twice today: 1130 to 1245 and 1430 to 1600. The ethernet switch was identified as the failing component and was replaced. The tower resumed normal operations at 1600.

7 May 2006

The customer access radio on the Kingsland water tower stopped communicating at 0730 this morning. Wireless service resumed from the tower at 1645 after the unit was reset and the software was upgraded.

29 Apr 2006

The storm last night interrupted wireless service from the Thataway tower in HorseShoe Bay at 0217 this morning. The link radio on the Granite Shoals water tower that serves the Thataway tower was damaged. The radio was replaced and service resumed at 1045 this morning.

22 Apr 2006

Wireless service from the the north antenna on the Simley tower stopped last night at 2215 when an amplifier failed. The unit was replaced and service resumed at 1845.

21 Apr 2006

Wireless service from the Shaw Island tower was interrupted at 0030 this morning when the link radio on the Long Mountain tower to Shaw Island failed. The radio was replaced and service resumed at 1130.
After the storm Thursday evening, the wireless service from the Vista Hermosa tower was not reliable because the switch serving the tower radios was damaged. The switch was replaced and service resumed at 1245.

18 Apr 2006

The WarpSpeed server stopped last night around 1915 when the power supply in the computer system failed. The power supply was replaced and the server was restored at 1330.

1 Apr 2006

A dialup modem server in Johnson City began experiencing problems after midnight this morning and would refuse to establish dialup connections. The server was restarted at 1030 and it began to fuction normally.

31 Mar 2006

The Internet Link to Mason from Fort Worth went down at 1644 which interrupted all services in Mason. The problem was reported to Sprint and the link came back up at 1720 and all services resumed.

17 Mar 2006

Wireless Internet service from the Walls and Burnet towers was interrupted this morning at 0500 when the UPS batteries were drained because the circuit breaker had tripped. Power was restored and service resumed when the circuit breaker was reset at 0825.
The radio at the Kingsland tower that provides wireless customer access stopped communicating through the ethernet card at 1900 this evening. The radio was reset and service was restored at 2045.

11 Mar 2006

The UPS system serving the dialup telephone line multiplexor and the main router to the Internet failed at 1530 on Saturday afternoon. This failure interruped the Internet connection and dialup lines in Marbles Falls. A replacment UPS was installed and service restored at 1605
The electrical power supplied by PEC to the Whitehills tower went out on Saturday evening and the UPS batteries were drained at 2015. The wireless Internet service from the Whitehills and Campridge towers was interrupted until the power was restored at 0008 on Sunday morning.

26 Feb 2006

The wireless radio providing customer access at the Kingsland Tower stopped communicating through the ethernet card at 0740 this morning. The radio was reset and service was restored at 1320.

25 Feb 2006

The electrical power to the WhiteHills tower failed this morning and the equipment ran on UPS battery power. The batteries were drained and the equipment shutdown at 1010 which interrupted wireless service from the WhiteHills and CampRidge towers. PEC corrected the electrical power failure at 1210 and wireless service was restored from both towers.

19 Feb 2006

The wireless link connecting Granite Shoals to Kingsland stopped communicating at 2300 last night which interrupted wireless service from the Kingsland, Long Mountain, Llano, Shaw Island, and Vista Hermosa towers. The link radio at Granite Shoals was restarted at 0845 this morning and service resumed from all towers except Kingsland. The Kingsland tower customer access radio was restarted and service from Kingsland resumed at 0915.

14 Feb 2006

The radio card serving the west antenna on the Thataway tower stopped communicating on 1330 on Monday, 13 Feb. Extensive testing and replacement of equipment components lead to the determination that the failure was caused by an malfunctioning client radio. A different type of radio card was installed and normal service was restored at 1315 today.

10 Feb 2006

The customer access radio on the Thataway tower stopped communicating at 2030 on Thursday evening, 9 Feb. The radio was restarted and normal service resumed at 0745 this morning.

1 Feb 2006

Wireless service from the north antenna on the Long Mountain tower failed on Saturday, 28 Jan 06. Service was restored at 1130 on Monday, 30 Jan 06 when the amplifier on the tower was replaced. Service from the north antenna failed again on Monday afternoon and was restored on Tuesday morning at 1100 when the DC injector was replaced. Service from the north antenna failed again on Wednesday morning and was restored when the power supply was replaced at 1030.

22 Jan 2006

The Thatway tower in HorseShoe Bay went down this morning at 0730 when the radio connecting to the GraniteShoals tower was damaged by the storm. The radio was replaced and normal services were restored at 1530.

13 Jan 2006

On Friday evening, the power to the TSTAR building in Marble Falls was shutdown to permit emergency repairs to the building electrical distribution system. A generator was installed to provide electricity to the TSTAR equipment room and air conditioning equipment. The generator supplied electricity from 1800 to 2200 and the repairs were completed with only a minor interruption of service from the WarpSpeed server.

8 Jan 2006

The customer access radio at the Kingsland Water Tower failed on Saturday at 1230. The radio was restarted and normal service resumed at 0900 on Sunday.

1 Jan 2006

The WarpSpeed server failed on Saturday, 31 Dec at 1330. The server was restarted and normal service resumed at 1945 on Sunday, 1 Jan.

24 Dec 2005

A power outage occured at the Llano tower on Saturday afternoon and Internet service in Llano was interrupted at 1455 when the UPS batteries were exhausted. The City of Llano replaced the damaged power transformer and normal service resumed at 1630 when power was restored.

21 Dec 2005

A power outage occured at the WhiteHills tower on Wednesday evening. The UPS batteries were drained at 2107 and Internet service was interrupted. The power was restored and service resumed at 2230.

17 Dec 2005

The customer access radio at the Kingsland Water Tower failed at 0330 this morning. The radio was restarted and service resumed at 1045.

6 Dec 2005

The T1 link bringing Internet access to Mason failed at 1500. The link was restored and normal operatons were resumed at 1545.

21 Nov 2005

The router at the Shaw Island tower stopped communicating with the Long Mountain tower at 0200 on Sunday morning. The router was restarted and service was restored at 0915 Sunday morning.
The router at the Shaw Island tower failed again at 0300 Monday morning. The router was replaced and sevice was fully restored by 1115 Monday morning.

17 Nov 2005

The customer access radio at Long Mountain stopped communicating at 1415. The radio was reset and service restored at 1600.

16 Nov 2005

There was a power failure at the Walls tower near the Fairland road and the tower went down at 1730 when the UPS batteries were drained. Power was restored and normal operations resumed at 1900.

8 Nov 2005

The modem server in Johnson City stopped functioning at 0715 on Tuesdy morning, 8 Nov. The unit was restarted 0815 and normal operations resumed.
The modem server failed again at 1915 on Tuesday evening and was restarted at 2030. While the reason for the failures is investigated, a second modem server was made operational and the dialup lines were split between the two units.

19 Oct 2005

The customer access radio on the Kingsland Water Tower failed today about 1700 with a non-recoverable hardware error. The radio hardware was replaced and service was restored at 1830.
The radio continued to reset and it was determined that the UPS was no longer protecting against spikes in the power. The UPS was replaced at 1200 on Thursday, 20 Oct and normal operations resumed.

17 Oct 2005